Choose country:
nwa.gif
Online services for this area are operated by our official airline partner.
Go to the site
Choose language:
Remember country language

Physically challenged passengers

KLM offers special facilities and assistance for passengers with limited mobility to ensure a safe and pleasant journey.

In wheelchair

Facilities available free of charge include:

  • Assistance during boarding, disembarking and transfers;
  • The transport of no more than two pieces of mobility equipment per physically challenged passenger. This includes electric wheelchairs (on the condition that the request is submitted at least 48 hours in advance of departure and that the aircraft provides sufficient room for this piece of equipment).
  • A special cabin wheelchair;
  • The company of your guide animal in the cabin, as long as it does not require an extra seat;
  • Meals that meet special dietary requirements.                     


Ready to travel? 


Go through our pre-flight checklist to be sure.


Passengers with certain medical conditions and passengers requiring care during the flight are required to complete special medical forms.


For more detailed information, download our brochure or order it by telephone. The brochure is also available in braille, large-print and audiocassette editions.