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You can change your award ticket, or cancel it if your plans change. Or use your Award Miles to order an upgrade for you and a friend, even if you’re not travelling together!

Change an award booking

Changes to your booking (date and/or departure time) can be made for a fee of €45. Flex Awards can be changed free of charge. Please note that it is not possible to change or cancel Promo Awards@.

Change your award booking 


Book an award upgrade

If you have booked a full-fare ticket with AIR FRANCE, KLM, Delta Air Lines or our airline partners Air Europa, Kenya Airways and Aircalin, you can use Award Miles to upgrade to a higher travel class.* You can also book an upgrade award for somebody else, even if you’re not travelling together!

* Depending on the number of award seats available on the flight.

Book an award upgrade 


Getting a refund for your award ticket

Cancelling your award booking? Get a full refund of your Award Miles and taxes for award tickets that have been booked online. Cancellation is only possible before the departure of your flight. A fixed fee of €45 is applicable to all award cancellations, except to Flex Awards which can be cancelled for free. Promo Awards@ are not refundable.

Get a refund for your award ticket  

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