Change an award booking
Changes to your booking (date and/or departure time) can be made for a fee of €45. Flex Awards can be changed free of charge. Please note that it is not possible to change or cancel Promo Awards@.
Book an award upgrade
If you have booked a full-fare ticket with AIR FRANCE, KLM, Delta Air Lines or our airline partners Air Europa, Kenya Airways and Aircalin, you can use Award Miles to upgrade to a higher travel class.* You can also book an upgrade award for somebody else, even if you’re not travelling together!
* Depending on the number of award seats available on the flight.
Getting a refund for your award ticket
Cancelling your award booking? Get a full refund of your Award Miles and taxes for award tickets that have been booked online. Cancellation is only possible before the departure of your flight. A fixed fee of €45 is applicable to all award cancellations, except to Flex Awards which can be cancelled for free. Promo Awards@ are not refundable.