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Reach us wherever you are. To provide you with quick assistance, we ask that you keep your personal Flying Blue Card number and PIN code at hand.

The Flying Blue Service Centres

CountryFlying Blue Service CentreTelephone/Fax
ArgentinaFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

From the country:
(+54) 1153542344
From abroad:
(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM - 6 PM
(RIO local time)

Fax:
(+1) 519 744 96 92

AustraliaFlying Blue
GPO Box 3944
Sydney NSW 2001
Australia

From the country:
(02) 8223 9835
From abroad:
+61 (0)2 8223 9851

Opening hours: Monday to Friday: 8 AM - 6 PM
Saturday: 8 AM- 6 PM
Sunday: 9 AM- 5 PM
(Sydney local time)

Fax:
02 8223 9861

AustriaFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+43) 179 576 066

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

BelgiumFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

From the country:
070 707 9 84
From abroad:
(+33 1) 58 68 68 68

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

Belize, Bahamas,
Costa Rica, Guatemala,
Honduras, Nicaragua,
Puerto Rico, El Salvador
Flying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM- 6 PM
(RIO local time)

Fax:
(+1) 519 744 96 92

BoliviaFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM- 6 PM (RIO local time)

Fax:
(+1) 519 744 96 92

BrazilFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

From the country:
(+55) 1155826528
From abroad:
(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM- 6 PM
(RIO local time)

Fax:
(+1) 519 744 96 92

CanadaFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

From the country:
(+1) 800 375 8723
From abroad:
(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM -9 PM
Sunday: 10 AM- 6 PM
(NYC local time)

Fax:
(+1) 519 744 96 92

ChileFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

From the country:
(+1) 800 53 00 93
From abroad:
(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM -9 PM
Sunday: 10 AM- 6 PM
(RIO local time)

Fax:
(+1) 519 744 96 92

ColombiaFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

From the country:
01 800 012 75 87
From abroad:
(+1) 519 772 3570

Opening hours: Monday to Saturday:8 AM -9 PM
Sunday: 10 AM- 6 PM
(Toronto local time)

Fax:
(+1) 519 744 96 92

Mainland ChinaFlying Blue
PB1762
Guangzhou
China

From the country:
4008 808 909
From abroad:
(+852) 2501 9488

Opening hours: Monday to Friday: 9 AM - 6 PM
(Canton local time)

Fax:
(+86) 20 3878 5401

Czech RepublicFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

800 100 370

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time )

Fax:
(+33 1) 58 68 68 00

DenmarkFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+45) 70 10 00 73

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

EcuadorFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

From country:
1 800 35 9464
From abroad:
(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM - 6 PM
(RIO local time)

Fax:
(+1) 519 744 96 92

FinlandFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+358) 969379770

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

France, MonacoFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

From the country: 3272 (€0.34/min)
From abroad:
(+33 1) 58 68 68 68

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)


Fax:
(+33 1) 58 68 68 00

French Overseas
Departments
Flying Blue
F-94852 Ivry-Sur-Seine cedex
France

From the country:
0 825 864 864 (€0.34/min)
From abroad:
(+33 1) 58 68 68 68

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

French PolynesiaFlying Blue
GPO Box 3944
Sydney NSW 2001
Australia

+689 47 47 48

Opening hours: Monday to Friday: 10 AM - 8 PM
Saturday -Sunday: 12 AM - 8 PM
(PPT local time)

Fax:
+61 (0)2 8223 9861

GermanyFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

+49 (0) 180 6353 435

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)


Fax:
(+33 1) 58 68 68 00

Hong KongFlying Blue
PB1762
Guangzhou
China

(+852) 2501 9488

Opening hours: Monday to Friday: 9 AM - 6 PM
(Canton local time)

Fax:
(+852) 2125 6190

HungaryFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

06 80 180 537

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

India, Nepal,
Bangladesh, Sri Lanka,
Maldives, Buthan
Flying Blue
8th Floor, Tower No 8C
Cyber City, DLF Phase II
NH8, Gurgaon, Haryana - 122002

(+91) 124 272 3000
Toll free: 1 800 1800 077
Monday to Saturday: 9 AM - 6 PM
(Delhi local time)

Fax:
(+91) 124 256 7603

IndonesiaFlying Blue
GPO Box 3944
Sydney NSW 2001
Australia

From the country:
(021)2927 2233 (National toll free)
From abroad:
+61 (0)2 8223 9851

Opening hours: Monday to Friday: 8 AM- 5 PM
Saturday: 8 AM- 5 PM
Sunday: 7 AM - 3 PM
(Jakarta local time)

Fax:
+61 (0)2 8223 9861

IrelandFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+353) 0818 200018

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(Paris local time)

Fax:
(+33 1) 58 68 68 00

IsraelFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+972) 180 944 1800

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

Italy, San MarinoFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+39) 199 30 90 92

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

JapanFlying Blue
GPO Box 3944
Sydney NSW 2001
Australia

From the country:
(03) 5767 6010
From abroad:
+61 (0)2 8223 9851

Opening hours: Monday to Friday: 8 AM - 7 PM
Saturday: 8 AM- 7 PM
Sunday: 9 AM- 5 PM (Tokyo local time)

Fax:
(03) 5767 6014

Kenya, Burundi,
Congo, Ethiopia,
Malawi, Rwanda,
Senegal, Sierra Leone,
Sudan, Tanzania, Uganda,
Zambia, Zimbabwe
Kenya Airways contact centre
P.O Box 19002, Embakasi
Nairobi
+254 20 3274767
+254 20 3274747

Opening hours: 24 hours - Monday to Sunday
LuxembourgFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+352) 34 20 80 80 88

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

MalaysiaFlying Blue
GPO Box 3944
Sydney NSW 2001
Australia

From the country:
(03) 6207 4021
From abroad:
+61 (0)2 8223 9851

Opening hours: Monday to Friday: 8 AM- 6 PM
Saturday: 8 AM- 6 PM
Sunday: 8 AM - 4 PM
(Kuala Lumpur local time)

Fax:
+61 (0)2 8223 9861

MexicoFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

From the country:
(+52) 5547387048
From abroad:
(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM - 6 PM
(RIO local time)

Fax:
(+1) 519 744 96 92

NetherlandsFlying Blue
Postbus 8
3400 AA IJsselstein
The Netherlands

or

Flying Blue
F-94852 Ivry-Sur-Seine cedex
France

From the Netherlands:
0900 040 0252
From abroad:
(+33 1) 58 68 68 68  

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM (PAR-AMS local time)

Fax:
(+31) 020 200 8058

New CaledoniaFlying Blue
GPO Box 3944
Sydney NSW 2001
Australia

+61 (0)2 8223 9851

Opening hours:
Monday to Saturday: From 8 AM to 7 PM
Sunday: From 9 AM to 5 PM
(Noumea local time)

Fax:
02 2822 39861

New ZealandFlying Blue
GPO Box 3944
Sydney NSW 2001
Australia

From the country:
(09) 918 4408
From abroad:
+61 (0)2 8223 9851

Opening hours: Monday to Friday: 10 AM - 8 PM
Saturday: 10 AM- 8 PM
Sunday: 12 AM- 8 PM
(Auckland local time)

Fax:
+61 (0)2 8223 9861

NorwayFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+47) 81 53 51 51

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

PanamaFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

00 800 56 00 546

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM - 6 PM
(RIO local time)

Fax:
(+1) 519 772 3570

ParaguayFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM - 6 PM
(RIO local time)

Fax:
(+1) 519 744 96 92

PeruFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

For country:
0 800 52 440
From abroad:
(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM - 6 PM
(RIO local time)

Fax:
(+1) 519 744 96 92

PhilippinesFlying Blue
GPO Box 3944
Sydney NSW 2001
Australia

From the country:
1 800 1441 0275 (National toll free)
From abroad:
+61 (0)2 8223 9851

Opening hours: Monday to Friday: 8 AM - 6 PM
Saturday: 8 AM- 6 PM
Sunday: 8 AM - 4 PM
(Manila local time)

Fax:
+61 (0)2 8223 9861

PortugalFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+351) 707 200 556

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

RomaniaFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

0800 07 03 77

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

RussiaFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

Moscow
(+ 7) 499 922 39 36
Saint Petersburg
(+ 7) 812 336 29 17

Opening hours:
Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
( PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

SingaporeFlying Blue
GPO Box 3944
Sydney NSW 2001
Australia

From the country:
6622 1097
From abroad:
+61 (0)2 8223 9851

Opening hours: Monday to Friday: 8 AM- 6 PM
Saturday: 8 AM- 6 PM
Sunday: 8 AM- 4 PM
(Singapore local time)

Fax:
+61 (0)2 8223 9861

South AfricaFlying Blue 
F-94852 Ivry-Sur-Seine cedex France

From the country:
0800.222.305 (toll free) 
From abroad:
(+33) 1 58 68 68 68

Opening hours: Monday - Friday: 08h00-21h00 (Paris local time)
Saturday: 08h00 - 20h00 (Paris local time)
Sunday: 09h00 - 17h00 (Paris local time)

Fax:
(+33) (0)1 58 68 68 00

South KoreaFlying Blue
GPO Box 3944
Sydney NSW 2001
Australia

From the country:
02 3483 1231
From abroad:
+61 (0)2 8223 9851

Opening hours: Monday to Friday: 8 AM - 7 PM
Saturday: 8 AM- 7 PM
Sunday: 9 AM- 5 PM
(Seoul local time)

Fax:
+61 (0)2 8223 9861

South Pacific
Fiji, Wallis & Futuna,
Vanuatu
Flying Blue
GPO Box 3944
Sydney NSW 2001
Australia

+61 (0)2 8223 9851

Opening hours: Monday to Saturday: 8 AM - 6 PM
(NOU local time)

Fax:
+61 (0)2 8223 9861

SpainFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+34) 902 02 14 67

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

SwedenFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+46) 0771 719900

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

Switzerland
French/English/German
Flying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+41) 0 84 800 00 23

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

TaiwanFlying Blue
PB1762135
Guangzhou
China

(+ 886) 277 07 47 07

Opening hours: Monday to Friday: 9 AM - 6 PM
(Canton local time)

Fax:
(+ 886) 233229009

ThailandFlying Blue
GPO Box 3944
Sydney NSW 2001
Australia

From the country:
00 1 800 441 2734 (National toll free)
From abroad:
+61 (0)2 8223 9851

Opening hours: Monday to Friday: 8 AM - 5 PM
Saturday: 8 AM - 5 PM
Sunday: 7 AM - 3 PM
(Bangkok local time)

Fax:
+61 (0)2 8223 9861

UkraineFlying Blue
F-94852 Ivry-Sur-Seine cedex
France


(+ 380) 44 496 35 77

Office hours: Monday to Friday (Russian spoken): 9 AM - 5 PM (Kiev time);
Monday to Saturday (English and French spoken) 8 AM - 8 PM (Paris time).

Fax:
(+33 1) 58 68 68 00

United KingdomFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+44) 0870 24 29 242

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(Paris local time)

Fax:
(+33 1) 58 68 68 00

United States,
Bermudas
Flying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

From the country:
(+1) 800 375 8723
From abroad
(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM - 6 PM
(NYC local time)

Fax:
(+1) 519 744 96 92

UruguayFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

From the country:
00040190577
From abroad:
(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM - 6 PM
(RIO local time )

Fax:
(+1) 519 744 96 92

VenezuelaFlying Blue
235 King Street East
Kitchener, ON
N2G 4N5
Canada

From the country:
0 800 100 34 64
From abroad:
(+1) 519 772 3570

Opening hours: Monday to Saturday: 8 AM - 9 PM
Sunday: 10 AM - 6 PM
(RIO local time)

Fax:
(+1) 519 744 96 92

Rest of the worldFlying Blue
F-94852 Ivry-Sur-Seine cedex
France

(+33 1) 58 68 68 68

Opening hours: Monday to Friday: 8 AM - 9 PM
Saturday: 8 AM - 8 PM
Sunday: 9 AM - 5 PM
(PAR-AMS local time)

Fax:
(+33 1) 58 68 68 00

 
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