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We do everything we can to make your journey as comfortable as possible. However, if your KLM flight does not go according to plan, you may be entitled to a refund of costs or compensation.

Request a refund or compensation?


What should you request?In these cases:How do you request this?
Refund of ticket costs
  • Your KLM flight was cancelled and you did not take an alternative flight or 
  • If the conditions of your ticket allow for a refund   or
  • Your European flight was delayed more than 90 minutes and your  outbound and return  flights were scheduled on the same day
  • Your intercontinental KLM flight was delayed more than 3 hours
  • In case of the death of a passenger or
  • In case of visa refusal

Read more and request a refund 

Please note: If you request a refund, all flights in your booking will be cancelled.

Refund of extra option costs:

  • Extra comfortable seat
  • Extra baggage
  • Upgrade to Business Class
  • À la carte meal
Read on the option page about which situations are eligible for a refund.  

Read more and request a refund  

  • Your KLM flight was cancelled or delayed for more than 3 hours
  • Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike

Read more and request compensation 



Did you receive a KLM voucher?

Did you receive a voucher after your request for a refund or compensation, or did you receive a voucher because of a flight delay or cancellation?

Read more about redeeming your voucher 


Check the status of your refund request


Check status

Did you request a refund of your (ticket) costs?


Frequently asked questions

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