Changing or cancelling flights
Change of travel plans? You can cancel or change your booking, depending on the fare conditions of your ticket.
Can I change or cancel my ticket?
Whether or not you can change or cancel your flight is dependent on the fare conditions of your ticket. These conditions are determined by the fare group of the ticket, which you can find on your booking confirmation. Please check the fare conditions, before your try to change or cancel.
Read more about the fare conditions
The conditions are the same for e-tickets and paper tickets.
The airport taxes which are not used, can be refunded.
Refund may be applied for up to 13 months after original date of ticket issue.
Change or cancel online
You can change or cancel e-tickets for flights booked at Europe Select, World Business Class, Economy Full Flex and Fully Flexible Corporate fares via KLM.com. These tickets can be changed or cancelled up to 30 hours prior to departure via Manage My Booking.
Other ways to change/cancel your ticket
- To change or cancel other ticket fares or paper tickets booked on KLM.com, please contact the KLM Service Centre.
- To change or cancel tickets booked via a travel agent, please contact the relevant travel agent
- To change or cancel tickets booked by telephone, please contact the KLM Customer Service Center in Moscow + 7 (495) 258 36 00, in St. Petersburg + 7 (812) 346 68 68.
