Refund of extra option costs

In some cases, you can request a refund of the cost of such extra options as seats or meals for which you paid an additional fee.

Before requesting a refund, please read the information below on when you can request a refund for an extra option.

Extra paid options

If you booked a seat in the Economy Comfort zone, a seat with extra legroom or a preferred seat, we will refund the cost in the following cases:

Your KLM flight was cancelled.
The type of aircraft or seat layout for your KLM flight changed.
You missed your KLM intercontinental flight following an earlier flight operated by KLM or another SkyTeam partner.
You did not use the seat because you changed your KLM flight and bought the same type of extra comfortable seat on board the new flight.

Do you have a complaint about a defective seat? Please contact KLM Customer Care.

If you reserved a second adjacent seat for a passenger of size, you can request a refund of the costs for the second seat in the following cases:

On departure, another seat was available in the same travel class on your flight.
The type of aircraft or seat layout for your flight changed.
Your seat or the adjacent seat for which you paid was defective.

Request compensation using this form or through the travel agent who booked your flight.

You are entitled to a refund of the cost of pre-purchased extra baggage in the following cases:

If you purchased an upgrade to Business Class, you are entitled to a refund in the following cases:

Your flight was cancelled.
The type of aircraft or seat layout of your flight changed.
You missed your KLM intercontinental flight after an earlier flight operated by KLM or another SkyTeam partner.
You were assigned a seat in Economy Class.

If you purchased your upgrade at the airport or on board, request compensation using this form.