Changing or cancelling flights
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You can change your travel dates, times and/or destination with any kind of changeable ticket type – or if you bought Flexibility. The change conditions for your ticket type can be found in My Trip and in your booking confirmation e-mail. Just make sure that your ticket number starts with ‘074’ (KLM).
Tickets for babies, tickets for children travelling alone, and tickets for which you have requested a special service (such as (medical) assistance, to bring a pet or to bring sports equipment) can only be changed by contacting us.
To change an award ticket, please contact the Flying Blue Service Centre. If you booked via a travel agent, please contact them to change your flights.
1. Log into My Trip. If you have already checked in for your flight, you need to cancel check-in to be able to change your flight. In My Trip, go to your flight details and click the button ‘Change flights’.
2. Search and select alternative flight dates, times and even destinations. Any change fee and fare difference costs will be clearly specified.
3. If you bought extra options for KLM flights, you can now reserve the same ones again for the new flight and any difference will be settled. If you do not want to reserve the same extra options for the new flight, if they are not available anymore for the new flight and/or if you buy different ones, you can request a refund of the extra options on KLM flights.
4. Confirm your flight change. Any additional flight and extra option costs can be paid for with your preferred payment method; any surplus will be settled and/or reimbursed in vouchers.
That’s all! We will immediately send you a confirmation e-mail with your new travel details. And of course you can view these in My Trip whenever you want, including on your mobile and in the KLM app. Your new ticket and any vouchers will be sent in separate e-mails.
Change via telephone or social media
We can also arrange your flight change for you. We are available 24/7 via social media, or just give us a call.
If we arrange your flight change for you, we do charge an administration fee. This fee does not apply if you have a fully flexible ticket type or if you bought Flexibility to change your flight.
Buy flexibility to change flights once - free of cost
Add Flexibility when booking European flights on KLM.com, and make a 1-time change to your flight schedule and/or destination - free of cost!
At just EUR 14 per person, Flexibility gives you the freedom to:
- Change any or all flights in your booking once
- Change travel dates, times and/or your destination
- Change up to 7 days before departure of the flight you wish to change
- No change fee, no administration fee
- No fare difference costs when changing to the same fare type. When changing to a higher fare type, you will need to pay the fare difference. When changing to a lower fare type, the fare difference will not be reimbursed.
- Tax recalculation may add a bit to the new ticket price.
Buying Flexibility is possible during booking on KLM.com only, and for European flights that will depart in 10 or more days.
You can change flights yourself in My Trip.You can also contact us to arrange your flight change – we won’t charge you the administration fee if you bought Flexibility.
In your booking confirmation e-mail you will find the conditions for cancelling your ticket.
To cancel flights booked directly with KLM, simply request a refund online. Please note that all flights in your booking will be cancelled. To cancel your booking we always charge an administration fee.
To cancel tickets booked via a travel agent, please contact your travel agent.
If your name in your booking has been misspelled, please contact the KLM Service Centre as soon as possible. If it is still possible to correct your name, you may need to pay a fee.
No need to correct your name:
- If you have several first names. It’s ok if you entered only the first when you booked.
- If your ticket shows your names in a different order, without spaces and/or with ‘MR’, ‘MRS’ or ‘MS’ between your names – this is how names are shown in our systems.
- If only your maiden name shows.
If you booked an Award ticket, please contact the Flying Blue Service Centre.
If part of your journey will be with a partner airline of KLM, please contact that airline as soon as possible. If you booked via a travel agent, please contact them.