Your Award ticket with SkyTeam and other partner airlines must be for a return flight. One-way tickets are only available on KLM and Air France flights (for half the number of Award Miles required for a return ticket).

You can book an Award ticket on eligible KLM, Air France, Kenya Airways and SkyTeam flights if there is an Award seat available when you book. 

Your round-trip cannot include flight segments from different airlines, but you can combine in one Award ticket:

• flights from all SkyTeam partners
• Kenya Airways flights and SkyTeam flights
• Air France and Aircalin flights                                                

Some partners apply blackout dates for Award travel. 

Check the Miles Finder for the number of Award Miles needed per destination.

You can make 1 single stopover (stop for more than 24 hours) on your round-trip providing the country of stopover and country of departure on your outbound journey are different.

• In Europe, for example, if you fly Amsterdam – Toulouse – Madrid outbound, you can stop over in Toulouse. On the inbound Madrid – Toulouse – Amsterdam flight, it is no longer possible to stop over.
• On an international route, for example Atlanta – New York – Paris (outbound) and Paris – New York – Atlanta (inbound), you cannot stop over in New York.                                                

Stopovers are not available on one-way Award tickets from KLM and Air France. If, for example, you want to stop over in Paris between Amsterdam and Marseilles, you will have to book 2 separate Award tickets.

Your Award ticket is valid for one year from the date of issuance. If, for any reason, you need to change your Award ticket after it has been issued, you can make your request by calling the Flying Blue Service Centre. Once your Award ticket has been issued, you may change your booking at a charge of € 45 per person who is listed in the booking.

On SkyTeam airlines, you can change:

• before first departure: date / flight number / routing in the same Award zone / SkyTeam airline / number of flight coupons
• after departure: date / flight number / SkyTeam airline                                                

As a rule, your Award ticket is issued as an e-ticket (on e-ticket eligible routes and airlines). When you change your ticket your new electronic Award ticket will be reissued immediately. If e-ticketing is unavailable, you must collect your paper ticket at any KLM or Air France ticket office within no more than 4 days after changing it.

These changes are free of charge with the Flying Blue Flex Award, valid on eligible KLM, Air France, Kenya Airways and Northwest Airlines flights only.
Promo Award@ may not be modified, cancelled or refunded.

With other airline partners, you can change:

• before departure: date / flight number / routing in the same Award zone / number of flight coupons
• after departure: date / flight number
• Your cancellation and new booking must be made at the same time.
• If no suitable alternative date can be found, the total number of Award Miles and taxes may be refunded for a fee of € 45 per passenger before departure only.
• The € 45 charge for modification applies to every single request (whatever the number of changes requested at the same time) and for each ticket.                                          

Treat yourself to a little well-deserved luxury. You can use your Award Miles to upgrade your flight to Business Class on a full-fare Economy Class ticket purchased from KLM, Air France, Northwest Airlines and Kenya Airways.

• Upgrades can be purchased by a Flying Blue member for anyone travelling with them on the same flight
• Can be requested until the day of departure 
• Maximum of 1 upgrade per flight (from paid class up to next class of service) 
• On paid tickets in specific booking classes only (upgrades can only be requested if you hold a full-fare Economy Class ticket in one of the following booking classes: S/X/B for KLM operated flights, S/B/M for Kenya Airways operated flights and Y/B for  Northwest Airlines operated flights). For upgrade classes on Air France flights check out the overview. 
• Depending on availability of Award seats  
• No Flex Award available                                         

As of 3 November 2008, Flying Blue Mileage upgrade awards will be extended to all SkyTeam airlines (except Alitalia).

• Upgrades can be purchased by a Flying Blue member for anyone travelling with them on the same flight 
• Members must purchase an international, full-fare Economy Class reservation on any SkyTeam prime flight (i.e. using the operating carrier’s flight number)
• Upgrade depends on availability of seats in the applicable booking class
• The Economy Class ticket must be e-ticketed on any SkyTeam or SkyTeam associate’s ticket stock
• The award must be requested at least three days before departure of the upgraded flight
• Upgrade requests can be made to any Flying Blue Service Centre
• Multiple frequent flyer programme upgrades are not allowed for a single itinerary
• Only one class upgrade is allowed, from Economy Class
• In case of departure from the United Kingdom, France or India, additional taxes apply for Business Class travel, which will be collected from the member
• The Flying Blue SkyTeam Mileage upgrade redemption chart applies         

Exchange your Flying Blue Award Miles for extra baggage vouchers on flights operated by KLM, Air France, Kenya Airways and Northwest Airlines (only on the Amsterdam-India round-trip routes).

The extra baggage vouchercan be requested by telephone from the Flying Blue Service Centre. 

The Flying Blue Service Centre will let you know how many Flying Blue Miles you need to submit for 1 Extra Baggage Award Voucher. The amount depends on the route. 

• Only valid for paid tickets; not available for award tickets
• Available to participants, their spouses or registered partners, and participants’ children
• One award voucher is good for 5 kg of excess baggage
• No more than 6 extra baggage award vouchers (max. 30 kg) per flight
• Flights that have a baggage item limit are subject to special regulations: for 1 extra item of baggage, you will need to 2 extra baggage vouchers (max. 1 extra baggage item per flight), not applicable on baggage item routes operated by KLM, Kenya Airways and Northwest Airlines
• Additional restrictions may apply