Frequently asked questions
Ask your question:
Booking support
Do you have a question about your reservation or online check-in? Or do you have technical problems with our website?
Baggage
What happens if your luggage is delayed, lost or damaged? Or do you have other questions concerning baggage?
Flying Blue
For all your questions or requests concerning our frequent flyer programme, Flying Blue.
Compensation and refunds
We always strive to make your trip a smooth ride. But if your flight was overbooked, cancelled or delayed, you can apply for a compensation.
Read more about compensation and refundsComplaint, Claim or Compliments
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Medical assistance
Contact KLM Cares if you need medical assistance on KLM-operated flights. For other flights, please contact the operating airline.
Contact KLM CaresTicket offices
Find your local ticket office to pay and collect your ticket.
Find the nearest ticket officeHelp with booking a flight
Do you have a question about booking a flight, or would you like to make, change or cancel a booking by phone? (in English only)
Contact information
