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.... to make a reservation by telephone, change your travel schedule, share your travel experience with our Customer Care Desk. Whatever reasons you have to contact us, we will be pleased to talk to you, read your e-mails and provide an answer to your queries. Below is a list of contact addresses, which we hope you will find convenient.

Air France-KLM Ticket Offices

Our Reservation agent will be glad to assist you with the following:

  • Make a new reservation 
  • Change, confirm, cancel an existing reservations 
  • Process your request for a special meal, seat assignment, special assistance for physically challenged passengers, etc. 
  • Give general flight-related information, like trip schedules, KLM partners operating specific flights, etc. 
  • Assist you with any queries you might have regarding  your tickets or your flight trip. 
    If you feel you need help, just call us!

This is the way you can contact us: 

Telephone: ++ 597 411811 ext 3
Fax:           ++ 597 520873
E-Mail:  pbmreservations@klm.com

 

Flying Blue (FB) Help Desk

For our Flying Blue Frequent Flyer, the FB Helpdesk agent is the appropriate contact person to:

  • Give information about your Flying Blue membership (account statement queries, report a lost card, etc.) 
  • Give information about redemption of accumulated FB miles. 
    Assist you in any question! 
  • You are our best customer, so, please let us make you feel comfortable!

This is the way you can contact us:

Telephone:    +33 1 58 68 68 68 (Service Center in France)

Or: www.klm.com of www.airfrance.com

Post addresse:

FLYING BLUE

 F-94852 Ivry-Sur-Seine cedex

France

 

 

 

Air France/KLM Customer Care Helpdesk - Suriname

Our Help Desk may better assist you in the following cases:

  • Register and process complaints related to service irregularities on board of our aircraft. 
  • Assist you with your claims, in the case of baggage lost or damaged  (please note that this should have been reported by you at the corresponding luggage handling desk at the airport phone number 0325437). 
  • Whenever you feel that something did not work as it should have worked, we would like to hear from you!      

This is the way you can contact us:

E-mail:customer.care.surinam@klm.com

Telephone:
++ 597 411811 ext. 4 (only available on Tuesdays, Wednesdays, Thursdays)

Fax: 
            ++ 597 477526

 

 
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