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Receiving free messages about your flight
We will keep you updated about relevant flight information by phone, text message or e-mail during your trip. We will also contact you whenever there is a change in your flight itinerary.
Here is a list of the kinds of ‘KLM Connect’ notices you can receive:
| Flight information | Kind of message | When sent? | ||
| Online check-in is now available | 30 hours before departure*. You can use the link in the e-mail to check in right away. | |||
| Gate change | Text message and e-mail | Starting from 1 hour before departure from Amsterdam Airport Schiphol or Paris Charles de Gaulle. | ||
| Delay | Phone (for intercontinental flights) Text message and e-mail (all flights) | In the event of a delay lasting more than 30 minutes, or multiple delays that would add up to more than 30 minutes. | ||
| Cancellation | Phone, e-mail and text message | If your flight is cancelled, you will be informed about rebooking to another flight and/or requesting a refund. | ||
| Arrival of delayed baggage | Text message and e-mail | Should your baggage be delayed, you will be notified of its arrival once you have completed a ‘Property Irregularity Report’ at the airport. |
* 24 hours before departure for flights to and from the United States.
If the Unaccompanied Minor Service has been reserved for a child travelling alone, any messages regarding changes in the child’s flight itinerary will be sent by phone, e-mail and text message to the person who booked the ticket.
Do we have your contact information?
Make sure that you provide your mobile phone number and e-mail address when you book your flight. If you make your reservation through a travel agent, ask the agent to pass on this information.
You can also provide or change your contact information by logging on to ‘Manage my Booking’ or your Flying Blue profile.
Cancelling the messaging service
If you no longer wish to receive our ‘KLM Connect’ messages about your flight and any changes in your flight itinerary, you can cancel this service. Once you cancel, you will no longer receive any messages at the e-mail address and/or phone number that you provided.
- e-mail: the e-mail you received that provides your flight details also includes a link that you can use to cancel the messaging service.
- text message: reply to a text message sent by us with a text message of ‘STOP’.
An exception to this is the text message informing you that boarding has begun. To cancel this messaging service, you will have to go to ‘Manage my Booking’.
Sending arrival and departure times to those at home
Would you like to receive the latest status of your own flight or that of a friend or family member on the day of arrival or departure? If so, send us a text message including the KLM flight number to +44 77 81 488 747.
You will immediately receive a once-only text message with the status of your flight at that time. This works only if your phone’s number recognition is turned on.
Since flights having the same flight number can depart on other days of the week, we advise you not to send this request any earlier than 12 hours before departure.
Another way to find the latest status of our flights’ departure and arrival times is to go to our website.
