Delayed baggage
Extra security measures for hand baggage on all airports in the EU. Click here.
For a comprehensive list of exceptions, click here.
On this page:
If you have already filed a report
We apologize again for the delay. Rest assured that we are taking all possible measures to promptly reunite you with your baggage. You will be contacted as soon as it has arrived to arrange delivery. Click here to check the status of your missing bag.
If you have not yet filed a report
Missing baggage should be reported immediately upon arrival. If, for some reason, this was not possible, please contact KLM at the airport where you arrived to complete a Property Irregularity Report (PIR). This must be done within 21 days of your arrival. After this deadline, we cannot process your report.
If your suitcase has been missing for five days
In the event that your suitcase is not found within five days, you should wait no longer than 21 days after your arrival to complete a second form so that further efforts can be devoted to tracing your baggage. If your documents have a reference number that begins with “KL”, click here for more information about the procedure to follow for baggage missing for at least five days. If your documents have another reference number, you can contact employees of the airline that handled your original report.
If your bag has been damaged
Damaged items should be reported and examined at the airport immediately upon arrival. If, for some reason, this was not possible, you may submit your claim in writing to Customer Care within 7 days. Please note, KLM is not liable for minor cuts, scratches, scuffs, dents and dirt which may occur through normal use.
If there is something missing from your bag
If some or all of the contents of your bag are missing due to damage or theft, it should be reported at the airport immediately upon arrival. Pilferage that was not reported at the time of arrival can still be reported in writing within 7 days to Customer Care. Claims received after this deadline will be dismissed.
Click here to find out more about the limits of KLM's liability concerning baggage.
Arrival Services
As a Business Class passenger or a Flying Blue Gold or Platinum member, you can make use of our Arrival Services. Here you can report any lost or damaged baggage or, if you are transferring at Schiphol, you can reserve a hotel room if your connecting flight was cancelled and you are unable to travel further.
Arrival Services is located next to baggage carrousel 14 in Arrival Hall 2 (next to the general counter for reporting lost or damaged baggage).
In the Arrival Services Room, you can have a cup of coffee or tea, use an Internet connection, and relax in one of the large armchairs if you have to wait.
