General terms and conditions
After having purchased an economy class ticket on klm.com.tw website, if you find, on the day of your purchase before midnight, an equivalent offer at a lower price, on another website, KLM Royal Dutch Airlines (KLM) will offer you a voucher with the amount of the difference plus TWD 2000 (hereinafter referred to Refund. This guarantee applies for a difference of at least TWD 500, including airport taxes & fuel surcharges, including booking fees, including payment options surcharges (such as credit card surcharge), for a KLM long haul economy class ticket only, at same dates & conditions. This guarantee shall be also subject to the complete Best Price Guarantee terms and conditions below:
Within the context, claims qualifying for a Refund must fulfill all the requirements in accordance with the processing procedures detailed below. All claims must be sent by midnight ( Taiwan time) on the date that the KLM ticket is purchased.
KLM (and not the passenger submitting the claim) must be able to check the existence of the lower online published price in another website at the time of receipt of claim and that the lower price does not exist on klm.com.tw.
Any other evidence submitted by the passenger will not be accepted. KLM reserves the right to request for screenshot stating the fares available on another website(s). Fares showing as 'from TWD XXXX' or as like will not be accepted. Only the final confirmed fare screenshot or the electronic ticket mentioning the lower fare issued online by the other agency will be accepted upon request, and up to KLM’s judgment. The guarantee is valid only for lower prices in economy class found online for the exact same flight, itinerary, and booking class (equivalent fare conditions), booked on the same day as the original klm.com.tw online purchase. The compared tickets must have been booked from a Taiwanese online point of sale and klm.com.tw. Moreover, the online lower fare from another website should be booked with the same billing address and have the same currency as the ticket purchased from klm.com.tw. The guarantee is only valid if the claim is made by the person mentioned on the ticket. The guarantee only applies for flights exclusively operated by KLM and for tickets with the outbound flight originating in Taiwan.
This guarantee applies only for fare difference of at least TWD 500 including airport taxes & fuel surcharges, including booking fees, including payment payment options surcharges (such as credit card surcharge), There is not limited amount for a request. The fare to be compared including airport taxes & fuel surcharges, including booking fees, including payment payment options surcharges (such as credit card surcharge),
A « Travel Credit Voucher » will be granted to the claimant corresponding to the price difference plus TWD 2000, for a return ticket, fulfilling the requirements of the guarantee hereby described. In order to book a flight using the « Travel Credit Voucher », please contact KLM Reservation offices. The "Travel Credit Voucher" is valid for one year, from the date of issue for full or partial payment of a KLM ticket. No extension will be granted. It is unnecessary to present the « Travel Credit Voucher » to issue the ticket but it is important to keep the receipt when the booking is made. For any reason, the « Travel Credit Voucher » will not be replaced. Any « Travel Credit Vouchers» bought or sold in an auction will be liable to seizure or cancellation, and the trip will not be authorised. By using the « Travel Credit Voucher », individuals accept the general terms and conditions and agree to comply with its terms.
Submitting a claim
A claim submittal web form is available on klm.com at Best Price Guarantee Claim form page. To submit this claim form, please fill in all required fields and click 'Submit.' Customer Service representative from KLM will contact you via e-mail. We reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. All claims must be made by midnight (Taiwan Time) on the same day the original klm.com.tw ticket is purchased. Claims may not be made through any other KLM form or phone number.
The Best Price Guarantee only applies to economy class fares available to the general public. The Best Price Guarantee is not available to following prices: - Special fares (corporate discount fares, soldiers, sailor, migrants, clergy, ethnic, students, trade fair, other typological or other discount codes), - Package fares - fares sold as part of a travel package (and customized flights), - Fares where the carrier or itinerary details are unknown until after purchase and other discount fares, Corporate fares, meetings and conference fares, wholesaler fares and other discount fares, Price difference smaller than TWD 500.
KLM reserves the right to terminate this offer at any time without notice.
Under no circumstances will KLM be liable for any expenses incurred following the cancellation of a booking, and for all bookings made on a website other than klm.com.tw.