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Reservation fees
A reservation fee is charged for booking a KLM ticket, the amount of which depends upon the reservation method. The cheapest option is to make a reservation via http://www.klm.com.tw, where the fee is only TWD 500 per ticket for intercontinental destinations. Booking your flight by phone via KLM Reservation Center charge a reservation fee per ticket of TWD 600 to Intra-European destinations, TWD 1,250 in economy class or TWD 2,500 in Business class for intercontinental destinations. Airport Ticket Office charge a reservation fee per ticket of TWD 1,200 to Intra-European destinations, TWD 2,500 in economy class or TWD 5,000 in Business class for intercontinental destinations. In short, it pays to use http://www.klm.com.tw to book your flight!
Service fees
Attention: Administration fees from the equivalent of 15 to 35 Eur (150 to 350 Cny / 150 to 350 Hkd / 600 to 140 Twd) may be charged in the event of a ticket change or refund, in addition to the changes or refund penalties linked to the ticket conditions.
1. Service fees (ticket re-issuance ):
1.a. - Change made online via "manage my booking" for a ticket originally issued by AF KLM direct channels (call center/ websites): no additional service fee, & only when online change is allowed.
1.b. - Change requested at the call center, for a ticket originally issued by AF KLM direct sales (call center or internet): + 15 Eur / 150 Cny / 150 Hkd / 600 Twd
1.c. - Change requested at the call center, for a ticket originally issued by a travel agency: + 30 Eur / 300 Cny / 300 Hkd / 1200 Twd
1.d. - Change requested to the issuing travel agency: upon travel agency's decision, please ask the issuing agency.
2. Refund fees :
2.a. - Refund requested via internet, for a ticket originally issued by AF KLM direct channels (call center/ websites): not possible
2.b. - Refund requested at the call center, for a ticket originally issued by AF KLM direct sales (call center or internet): + 20 Eur / 200 Cny / 200 Hkd / 800 Twd
2.c. - Refund requested at the call center, for a ticket originally issued by a travel agency: no, passenger must contact the issuing agency.
2.d. - Refund requested to the issuing travel agency: upon travel agency's decision, please ask the issuing agency.
Fuel Surcharge
The price of kerosene is currently high and subject to major fluctuations. This situation has obliged KLM to levy a fuel surcharge on all its flight tickets, which depends on developments in the oil market. The fuel surcharge depends on the class and routing and is shown separately during the booking process. The supplement is calculated per flight, so it is charged on both the outbound and return trips as well as any intermediate flights. The fuel surcharges mentioned with tax code YR/YQ remain non refundable in case a non refundable ticket was issued. The amount is detailed on the electronic ticket.
Security surcharge
The security surcharge amounts to € 5 per segment flown and is levied for insurance and security measures, as separately indicated on the ticket. Insurance premiums have risen considerably in conjunction with the increased risk of terrorist attacks. In addition, structural security measures are still being implemented in various processes onboard and at airports.
Airport tax at Schiphol
The total airport tax for flights departing from Schiphol is EUR 28.00. This figure includes the following surcharges, which KLM has to transfer to Schiphol Airport:
- security surcharge EUR 12.95
- passenger surcharge EUR 14.66
- noise surcharge EUR 2.00
These surcharges are added together as one amount in the ticket.
Airport tax at destination airports
All airports charge airport taxes on airline tickets. The exact amount depends on the destination, and is detailed separately in the total price of the ticket.
Would you like to know more?
Would you like to know more about surcharges and taxes? Call KLM Reservations or ask your travel agent.
