E-ticket information
E-tickets are rapidly becoming the industry standard and are now available to most destinations served by KLM and our partners. Paper tickets are still available on request, but there will be a TWD1,000 surcharge to issue paper tickets on an e-ticket route.
E-ticket advantages
- Fast. No need to pick up your ticket or wait for it in the mail. Once you've booked, you're ready to go.
- Safe. Your e-ticket can't be lost or stolen. It stays safely stored in our computer at all times.
- Simple. Just show identification to check in and you’re on your way.
Confirmation
In stead of a paper ticket, you'll receive a "Trip Summary and Receipt" containing all important flight details and your e-ticket number. KLM (or your travel agent) will send this by e-mail, fax or post, depending on your country of residence. We recommend that you keep a copy of this with you while you travel. If an immigration officer asks to see a return ticket, your e-ticket confirmation must be shown.
Check-in
E-ticket holders may use Internet check-in in addition to all other KLM check-in options (telephone, self-service machine, airport desk). Click here to check in.
Admin Fees
| TW to long haul
Departure from outside TW | TW to Bangkok
Intra Europe | |||
| Surcharge and Fee Items | F/C Class | Y Class | C Class | Y Class |
| Booking fee for reservation at AF-KL ticket office* | TWD5000 | TWD2500 | TWD1000 | TWD500 |
| Air ticket reissuance, rerouting, date change, revalidation* | According to fares conditions, & pay the fare difference if any + EUR20 Admin Fee | |||
| Refund** | According to fares conditions, & pay the fare difference if any + EUR20 Admin Fee | |||
| Purge record/Travel certificate | TWD100 | |||
| Upgrade to higher fare for wholly unused ticket* | According to fares conditions, & pay the fare difference if any + EUR20 Admin Fee | |||
| Lost ticket indemnity fee | EUR80 | |||
| Issuing paper ticket instead of e-ticket | EUR20 | |||
| Pre-paid ticket PTA | EUR40 | |||
| Unaccompanied minor (per person) | EUR60-90 | |||
| Ticket reissuance due to name change at AF-KL ticket office | EUR20 | |||
Fee items with * will be waived for:
- Customers who purchased their tickets via Air France KLM direct channels outside Taiwan:
AF-KL Ticket Offices, Call Centers, www.airfrance.com or www.klm.com (other than www.klm.com.tw). - Customers who purchased their tickets through Northwest and Kenya Airways direct sales channels.
- Infant fares.
** Fee is applicable for voluntary refund of fully unused tickets issued locally.
Refund process can only be handled from the original issuing office.
Note:
The above fees are applicable to all customers.
All payments can be settled by cash or credit card.
All the charges and fees are not refundable.
Fees are perceived in local currency.