About our Best Price Guarantee
The Best Price Guarantee applies to the lowest available fares in economy and business class of KLM and Northwest Airlines. It applies to all fares available to the general public, excluding the following:
- Niche fares (e.g. corporate discount fares, military fares, student fares)
- Airfares sold as part of a package
- Fares where the carrier or itinerary details are unknown until after purchase.
When can I submit a claim?
When it comes to finding the best KLM price online, you can count on klm.com. If you find a lower fare online for the same flight, itinerary and cabin that's at least $50 lower on the same day you purchase your klm.com ticket, you can file a claim and we'll send you a Travel Credit Voucher (TCV) for your future travel.
See our terms and conditions for more information
How can I submit a claim?
A claim submittal form is available online. To submit this claim form, fill in all required fields and click 'Submit'. A KLM customer service representative will send you an e-mail regarding the validity of your claim.
Submit a claim