Changing or canceling flights
Can I change or cancel my ticket?
Whether or not you can change your ticket is dependent on the fare conditions to which the ticket is subject. These conditions are determined by the fare group of the ticket, which you can find on your booking confirmation. Before attempting to change or cancel your ticket, we kindly request that you first check the fare conditions.
Administration chargesmay apply if you need to change or cancel your ticket. In this case the same conditions apply for e-tickets as when changing or cancelling paper tickets.
How does it work?
Making changes/cancellations online
- Making changes or cancelling tickets is currently possible with e-tickets for European flights booked at Europe Select fare via KLM.com. These tickets can be changed or cancelled up to 30 hours prior to departure via 'My Booking' on KLM.com.
Other ways to change/cancel your ticket
- To change or cancel other ticket fares or paper tickets booked on KLM.com, please contact the KLM Service Center.
- To change or cancel tickets booked via a travel agent, please contact the relevant travel agent.
- To change or cancel tickets booked by telephone, please contact the KLM Reservations department on +255 22 2139792 Dar es Salaam or +255 27 2508062 Arusha.
