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Terms and Conditions

Guarantee requirements:

For a claim to be valid under this guarantee it must satisfy all Terms and Conditions and be submitted in compliance with the claims processing procedures. 
All claims must be made by midnight Central European Time (CET) of the same day on which the ticket is purchased. KLM must be able to verify the lower online published price at the time of claim on the web-site indicated in the claim and that the lower price does not exist on klm.ua. Other methods of verification (e.g., fax, phone, screen prints) are not eligible. 
Guarantee is valid only for lower prices found online on any other web-site for the exact same flight, exact itinerary, exact cabin (Select, Business or Tourist class), and exact same class of service and purchased on the same day as the original klm.ua online purchase. Prices must be valid for the exact same ticket that carries the same price restrictions, departure station must be Kiev. Tickets purchased must be Ukraine point of sale and purchased at klm.ua only. Guarantee applies only to tickets purchased with a Ukrainian billing address. Furthermore, the lower price on the other web-site must be bookable online and purchasable online by the passenger himself with Ukrainian billing address and be in the same currency as the price of the ticket purchased at klm.ua. Guarantee applies only if the request is made by the same person as is mentioned in the ticket. The guarantee applies only on itineraries wholly operated and marketed by KL-KLM and KQ-Kenya Airways.

 

How to claim?

Claim form processing: A claim submittal web form is available here. To submit this claim form, fill in all required fields and click 'Submit.' Someone from klm.ua Customer Service will contact you via e-mail. We reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. All claims must be made by midnight CET on the same day the original klm.ua ticket is purchased. Claims may not be made through any other KLM form or phone number.

Guarantee exceptions: The Best Price Guarantee does not apply to: a.) Unpublished prices that are not available to the general public. Prices not available to the general public include, but are not limited to, corporate discount fares, military fares, meeting fares, child fares, infant fares, wholesaler fares, and other discount fares. b.) Package fares. Airfares sold as part of a travel package. c.) Fares where the carrier or itinerary details are unknown until after purchase and other discount fares. d.) Differences of less than 20 USD.

Other conditions: KLM reserves the right to terminate this offer at any time without notice.

 
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