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We do everything we can to make your journey as comfortable as possible. However, if your KLM flight does not go according to plan, you may be entitled to a refund of costs or compensation.

Request a refund or compensation

For tickets booked on you can apply for a refund within 24 hours after booking – including of extra options purchased at that time. Request a refund now.

Please note: If you purchased your ticket from a travel agent, you should contact your travel agent. For tickets bought from an airline other than KLM, please contact that airline.  

What should you request?In these cases:How do you request this?
The cost of your ticket may be refunded in any of the following cases:
  • You want to cancel your ticket with any paid option purchased within 24 hours after booking  
  • Your KLM flight was cancelled and you did not take an alternative flight.  
  • The conditions of your KLM ticket allow for a refund. An administration fee is applicable.
  • On an intra-European itinerary if you flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day
  • Your intercontinental KLM flight was delayed more than 3 hours.
  • Your visa application was denied an administration fee is applicable.
  • Your journey with KLM could not be completed due to a flight delay of more than 5 hours.
  • In the event of the death of a passenger.
Read more and request a refund Please note: If you request a refund, all flights in your booking will be cancelled. Handling your refund request may take up to 4 weeks. The refund will be made in the same currency and via the same form of payment as used for the purchase of your ticket.  

Refund of extra option costs:
  • Extra comfortable seat
  • Extra baggage
  • Upgrade to Business Class
  • A la carte meal
Read on the option page about which situations are eligible for a refund.  Read more and request a refund  
  • You were traveling to, from or through a European destination
  • Your flight was not delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike
Read more and request compensation 


Check the status of your refund request

 Please note: Did you request compensation? Check the status of your application via KLM Customer Care.

Check status

Did you request a refund of your (ticket) costs?

Customer Support

Frequently asked questions

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