Request a refund or compensation
If you booked a flight on KLM.us more than 1 week before departure, you can apply for a refund within 24 hours after booking (in the United States only).
Please send an e-mail to: refund.northamerica@klm.com, and mention your name, flight number, date, booking code. Also use ‘Customer First Program’ in the subject line.
If you paid via PayPal, please send an e-mail to: refund.northamerica@klm.com, and mention your name, ticket number and booking code. Please mention ‘PayPal’ in the subject line.
Please note: If you purchased your ticket from a travel agent, you should contact your travel agent. For tickets bought from an airline other than KLM, please contact that airline.
| What should you request? | In these cases: | How do you request this? | ||
| Refund of ticket costs | -Your flight was overbooked, but you checked in on time and you chose not to travel on an alternative flight.
| Read more and request a refund Please note: If you request a refund, all flights in your booking will be cancelled. Handling your refund request may take up to 4 weeks. The refund will be made in the same currency and via the same form of payment as used for the purchase of your ticket.
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Refund of extra option costs: -Extra comfortable seat
| Read on the option page about which situations are eligible for a refund. | |||
| Compensation | -Your KLM flight was delayed for more than 3 hours
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Check the status of your refund request
Please note: Did you request compensation? Check the status of your application via KLM Customer Care.
