Did you incur unforeseen expenses due to the cancellation, rebooking or delay of a KLM flight? If so, you can request a refund. You must provide proof of costs incurred in the form of receipts.
Compensation for cancellation or rebooking
You can request a refund through KLM Customer Care in the following cases:
- Your KLM flight was overbooked and you were unable to board the flight as a result.
- You incurred unforeseen costs during your trip (in addition to the cost of your ticket and extra options), such as phone charges or lunch.
Download the brochure ‘Assistance and Compensation’(PDF, 176KB)
Compensation for a flight delay
If your KLM flight was delayed, we apologise for the inconvenience. You can contact KLM Customer Care (below) to request financial compensation in the following cases:
- Your flight was delayed for more than 3 hours.
- You were travelling to, from or through a European destination.
- Your flight was not delayed due to special circumstances such as extreme weather conditions, political instability or third party strikes.
We will review your request carefully. Unfortunately, submitting a request for compensation does not guarantee that you will be granted compensation.
To handle your request as quickly as possible, please include the following information in the ‘Your message’ section:
- The reference number of any previous complaints submitted.
- If you were rebooked onto another flight, the flight number and travel date.
- Whether or not this is the first time you are applying for compensation.
- Your preference for receiving compensation:
- A: Transportation Credit Voucher or
- B: Cash: please include your bank’s IBAN/BIC number
Read more about compensation in cash and Transportation Credit Vouchers
Download the brochure ‘Assistance and Compensation’(PDF, 176KB)
