KLM's fees & paid options
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Each piece of checked baggage must not exceed:
- 23 kg or 32 kg according to the class of travel (see below table),
- and 158 cm (height + length + width).
Free baggage allowance
|Free baggage allowance|
|Economy Class on intercontinental flights and European flights that are part of an intercontinental journey||1 item of check-in baggage, each max. 23 kg (50.5 lbs), max. 158 cm (62 inches) l + w + h|
|Business Class||2 items of check-in baggage, each max. 32 kg (70.5 lbs), max. 158 cm (62 inches) l + w + h|
Economy Class on European flights for:
1 item of check-in baggage, max. 158 cm (62 inches) l + w + h, and max. 23 kg (50.5 lbs) in Economy Class, max. 32 kg (70.5 lbs) in Business Class
Important: Effective October 1, 2014, KLM will change its baggage policy for Flying Blue Ivory members flying to European destinations on an Economy Class ticket. Flying Blue Silver, Gold and Platinum members, as well as SkyTeam Elite and Elite Plus members, will not be charged for hold baggage. Flying Blue Ivory members will receive a 50% discount on the standard fee for hold baggage from the above date. Read more about the changed baggage rules.
Special cases for Economy Class baggage allowance
In some cases, passengers traveling in Economy Class are able to carry a second piece of baggage weighing up to 23 kg, and 158 cm (height + length + width) free of charge.
|Economy Class Baggage Allowance|
|Between Paris and/or Amsterdam to Luanda, Cotonou, Ouagadougou, Douala, Yaoundé, Cap-Vert, Bangui, Brazzaville, Pointe Noire, Kinshasa, Abidjan, Libreville, Banjul, Accra, Conakry, Bissau, Monrovia, Bamako, Niamey, Kano, Lagos, Abuja, Port Harcourt, Sao Tome and Principe, Dakar, Freetown, Lomé, Khartoum, Addis Ababa, Djibouti, Mombasa, Nairobi, Entebbe, Kigali, Bujumbura, Kilimanjaro, Dar es Salaam, Lilongwe or Lusaka||2 pieces, 23 kg max/piece|
Between the USA and/or Canada and/or Mexico to Africa (with the exception of Algeria, Morocco and Tunisia, Botswana, South Africa, Namibia, Lesotho, Mozambique, Swaziland, Libya and Egypt for which the authorized limit is 1 piece 23kg max)
|2 pieces, 23 kg max/piece|
|Effective August 14th, 2014, the second checked bag fee will be removed for travel between the USA and/or Canada and/or Mexico and Saudi Arabia, the United Arab Emirates, Oman, Qatar, Bahrain, Kuwait, Egypt, Lebanon, Iran, Pakistan, Afghanistan and Yemen.||2 pieces, 23 kg max/piece|
|If you are traveling to Quito or Guayaquil.||2 pieces, 23 kg max/piece|
|For trips whose 1st flight departs from Brazil (valid for tickets purchased in Brazil only)||2 pieces, 23 kg max/piece|
|If you are traveling to or from Papeete||1 piece, 23 kg max/piece|
|If you are traveling to or from Antananarivo, Moroni, Nouméa, or Dzaoudzi||2 pieces, 23 kg max/piece|
|Tickets purchased on/after August 1, 2012 and for travel on/after August 1, 2012: If you are traveling to or from Santo Domingo, Punta Cana, Havana||1 piece, 23 kg max/piece|
|For tickets purchased on/after August 1, 2012 for travel on/after December 1, 2012: If you are traveling to or from Pointe-à-Pitre, Fort-de-France, Saint-Martin, Port au Prince, Cayenne, Réunion, or if you are traveling from Port-au-Prince to Miami.||1 piece, 23 kg max/piece|
|For travel before December 1, 2012 (regardless of purchase date) and/or for travel on/after December 1, 2012 with a ticket purchased before August 1, 2012: If you are traveling to or from Pointe-à-Pitre, Fort-de-France, Saint-Martin, Port au Prince, Cayenne, Réunion, or if you are traveling from Port-au-Prince to Miami||2 pieces, 23 kg max/piece|
Excess baggage fees
Each piece of check-in baggage may weigh up to 23 kg (50.5 lbs) in Economy Class and 32 kg (70.5 lbs) in Business Class. For each piece of check-in baggage that weighs more than 32 kg (70.5 lbs), you will need to pay a fee and you will have to be transported as cargo. Please contact AIR FRANCE KLM Cargo freight service. To find contact information for customer service, please visit the website in the Contact section. Click on the map to find the customer service center nearest to you.
However, you can also take an extra piece of baggage at a low standard fee. Take advantage of this discount of 20% or more on the excess baggage fee by arranging it:
-when booking online
-at Manage my Booking
-when you check in online
Arranging extra baggage online is possible only if your flight is operated by KLM.
Arranging extra baggage online at KLM.com is not possible if you will be departing from The Czech Republic, France, Germany (Berlin, Munich or Frankfurt), Ireland or the United States (except from Chicago, San Francisco, Houston or Washington DC). In this case, you can arrange for your extra baggage at the airport. This means that the discount will not apply.
Flights from the USA: United States dollar
Flights from Europe: Euro
Flights from Canada: Canadian dollar
Flights from rest of world: United States dollar or equivalent in local currency
Baggage fees charged in Central Africa (in XAF), Western Africa (in XOF), French Polynesia and New Caledonia (in XPF) are based on the EUR instead of USD amounts. The only exception is for PPT-LAX customers, for whom the USD amounts will continue to be used.
If multiple charges apply to one piece, add up all relevant charges. The fees mentioned in below chart are in USD.
|Fees for excess baggage||Short-haul & intra-Caribbean(1)||Medium-haul and DOM(2)||Between US & Europe (3) & Middle East or Asia||Other long-haul(4)||Details|
|2nd piece (if the standard allowance is only 1 piece)||55||55||75*||100||Sports equipment** (of max. 23 kg/50.5 lbs) regardless of size is considered as a standard piece of baggage.|
|Each piece in addition to the standard allowance (except for the 2nd one if the standard allowance is only 1 piece of baggage)||200||200||200***||200||Exceptions: surfboard between 200 and 300 cm (78-118 in) in length, scuba diving tank and tandem bicycle|
|Heavy piece: weighing between 23 and 32 kg (50.5 and 70.5 lbs)||55||55||75*||100||Including sports equipment heavier than 23 kg (50.5 lbs)|
|Each piece heavier than 32 kg (70.5 lbs)||100||200||300****||300||Contact AIR FRANCE-KLM Cargo|
(1) Domestic France (except from/to Corsica) and domestic Netherlands. Air France intra Caribbean flights (regional network between CAY / FDF / PTP / MIA / SDQ / PAP)
(2) Within Europe (including Turkey, Russia, Ukraine, Armenia). Europe from/to North Africa (Algeria, Morocco, Tunisia). Europe from/to Israel. Metropolitan France from/to DOM (French overseas territories FDF / PTP / CAY / RUN) and + between COM (SXM – Air France flights only) and Metropolitan France. Tail ends KL: KUL-JKT, BKK-TPE, DMM-DOH, KWI-BAH, MCT-AUH, SIN-DPS, BON-UIO/GYE. Tail ends AF: BKK-PNH, JED/JIB, CKY/ROB, CKY/FNA.
(3) Also applicable for Canada/Mexico to/from Europe and Los Angeles to Papeete.
(4) If your journey starts in Brazil you may bring 2 pieces of check-in baggage on your outbound and return flight (each piece may weigh up to 32 kg / 70.5 lbs).
*When departing from the United States to Europe: USD 100. When departing from Europe to the United States: EUR 70.
**Sports equipment are hockey, ski-, diving and fishing equipment.
***When departing from the United States to Europe: USD 285
****When departing from the United States to Europe: USD 210
SkyTeam Elite and Elite Plus members (including Flying Blue Silver, Gold and Platinum members) may bring 1 extra piece of baggage in addition to their standard baggage allowance on flights operated by KLM and AIR FRANCE. Extra pieces of luggage can be taken at a fee of EUR 200 per piece (max. 158 cm/62 inch (l+w+h), and max. 23 kg/50.5 lbs in Economy Class or max. 32 kg in Business Class).
Fees for special baggage
This item will now be treated as a "normal" bag.
Customers will no longer be able to check-in a golf bag free of charge, in addition to their ticketed baggage allowance.
An exception will be made for Flying Blue Golf Club members, who will continue to be able to check in a golf bag free of charge on presentation of a voucher at check-in.
This item will now be charged as a "speciality" item; the same charges as applicable for tandems will apply.
Customers will no longer be able to check-in a bike as part of their ticketed baggage allowance.
Surfboards > 107 cms and < 200 cms in dimensions will now be charged as a "speciality" item, the same charges as applicable for surfboards > 200 cms will apply.
Customers will no longer be able to check-in surfboards > 107 cms and < 200 cms as part of their ticketed baggage allowance.
Surfboards < 107 cms in dimensions can continue to be checked in as a "normal" bag i.e. part of the ticketed baggage allowance.
It is not possible to arrange for special baggage online. Please call KLM Telephone Reservations with regard to the types of special baggage listed below that can never be included in the standard baggage allowance. This means that a fee is always charged for them.
For transporting canoes, kayaks, hang gliders and similar pieces of large sports equipment, please contact AIR FRANCE-KLM Cargo.
When transporting sports equipment of an unusual size or weight, you should make a reservation by calling KLM Telephone Reservations at least 48 hours before departure.
|Fees for special baggage||Short-haul and Intra-Carribbean (1)||Medium-haul & DOM (2)||Between US and Europe (3) & Middle East or Asia||Other long-haul (4)||Details|
|Oversized: between 158-300 cm/62-118 in (sum of 3 dimensions)||20||75||300*||300||If the sum of 3 dimensions is more than 300 cm (118 in), please contact KLM Telephone Reservations. If the sum is more than 406 cm (160 in), please contact AIR FRANCE-KLM Cargo.|
|Surfboard between 107-300 cm (42-118 in) in length, max. 23 kg (50.5 lbs)||75 and effective 10/19/12: 55||75 and effective 10/19/12: 55||150 and effective 10/19/12: 100||200 and effective 10/19/12: 100||Please contact KLM Telephone Reservations|
|Scuba tank||20 and effective 10/19/12: 55||75 and effective 10/19/12: 55||150 and effective 10/19/12: 100||200 and effective 10/19/12: 100||Please contact KLM Telephone Reservations|
|Antlers (animal horns)||20 and effective 10/19/12: 55||5 and effective 10/19/12: 55||150 and effective 10/19/12: 100||200 and effective 10/19/12: 100||Please contact KLM Telephone Reservations|
|Bicycle or tandem, max. 23 kg (50.5 lbs)||75 and effective 10/19/12: 55||75 and effective 10/19/12: 55||150 and effective 10/19/12: 100||200 and effective 10/19/12: 100||Please contact KLM Telephone Reservations|
*When departing from Europe to the United States: EUR 210
Fees for pets
You can transport your dog or cat in a kennel in the cabin or as check-in baggage depending on the total weight and dimensions. You always need to make a reservation for taking your pet. If your pet weighs more than 75 kg (165 lbs)
|Fees for pets||Short-haul & intra-Caribbean||Medium-haul and DOM||Between US & Europe & Middle East or Asia||Other long-haul||Details|
|Dog or cat in a kennel* (max. 6 kg) traveling in the cabin
Effective October 1, 2014 dog or cat in a kennel may weigh up to 8 kg in the cabin
Dog or cat in a kennel (max. 75 kg) traveling as check-in baggage
|20||75||200||200||If a pet travels as check-in baggage and the transfer at Amsterdam Airport Schiphol takes longer than 2 hours, an extra fee of EUR 150 (or USD/CAD 200) applies|
|Service animal for a passenger with reduced mobility||No charge||No charge||No charge||No charge||Only if the service animal accompanies the passenger with reduced mobility in the cabin|
Pet in cabin is not permitted in business class on intercontinental flights.
Dimensions, number of bags and weight
You make the following as hand baggage:
|Travel class||Number & dimensions||Weight restriction||Permitted accessories|
|Economy Class||1 bag measuring 55x35x25 cm (21.5x13.50x10 inch) (lxwxh)*||Your hand baggage inc. accessories, may not exceed 12 kg (26 lbs)||1 of the following: handbag, briefcase, camera, small laptop or 1 other item of similar or smaller size|
|Business Class||1 bag measuring 55x35x25 cm (21.5x13.5x10 inch) (lxwxh)* and 1 bag smaller than 45x35x20 cm (18x13.5x8 inch) (lxwxh)**||Your hand baggage incl. accessories may not exceed 18 kg (40 lbs)||1 of the following: handbag, briefcase, camera, small laptop or 1 other item of similar or smaller size|
* The sum of the dimensions may not be greater than 115 cm (45 inches), including wheels and handles.
** Exception for World Business Class passengers: on flights from India you may only carry one item of hand baggage. You may check in a second hand bag free of charge.
Online only services
|Online only services||Description||Price|
|Additional baggage allowance||Purchase excess baggage allowances online before your flight||Save 20% on the regular Baggage fees|
|Time to think||Hold your online reservation for up to 14 days before payment.||$20|
|A la carte meals||Purchase and choose between 4 a la carte meals during the booking process and manage my booking.||Between 12 - 15 euro|
Special services fees
|Special services fees||Description||Price|
|Pets (including kennel), in the hold (max 75kg), in cabin (6 kg max)||Only dogs and cats are allowed||$20-$200|
|High body mass passengers||Passengers with a high body mass||20% off second seat|
Unaccompanied minors services
|One-way trip||Non-stop||With transfer*|
|Within Europe||50 euro||65 euro|
|Intercontinental||75 euro||90 euro|
|For travel from the United States, Canada and Mexico on tickets booked by Delta Air Lines||$120||$120|
* This applies only to 15 to 17 year olds. Unaccompanied children between the ages of 5 and 14 years are always subject to the ‘non-stop’ surcharge.
|klm.us bookings||Change a ticket via Manage my Booking||free|
|klm.us bookings||Cancel a ticket through the online refund request form||$30|
|Telephone bookings||Book a ticket via phone reservations||$25|
Change or cancel your ticket via phone reservations
Airport ticket office bookings
Book a ticket via an airport ticket office
|Airport ticket office bookings|
Change a ticket via an airport ticket office
|Agent bookings||Change or cancel your ticket through phone reservations
that was booked by an agent
|Awards ticket||Book an award ticket via phone reservations||$70|
|Awards ticket||Change or cancel a Flying Blue Classic Awards ticket||$23|
-Fully flexible tickets (only re-issue fee applies)
-Tickets re-issued or refunded due to a schedule change
-Trip in vain
Fees for inflight products
|Fees for inflight products||Economy Class||Business Class|
|Economy Comfort||Between 60-150 euro||na|
|Seat with extra legroom||Between 20-70 euro||na|
|Seat in a row of two||30 euro||na|
|Dining on board||Complimentary||Complimentary|
|A la carte menu||Between 12-15 euro||Between 12-15 euro|
|Entertainment on board||Complimentary||Complimentary|
|Additional fees||Economy Class||Business Class|
|Time to think||$20||$20|
|Booking at reservations or ticket office||$25||$25|
|Unaccompanied minor||$50 - $90 per one way plus ticket fare||$50 - $90 per one way plus ticket fare|
|Flying Blue membership||Complimentary||Complimentary|
KLM may market a flight - using our flight number - that is actually operated by another carrier. If you are on a codeshare flight, their fees may differ. Please visit the operating carrier's website for a list of their Optional Services and Fees.
-Gol Linhas Aereas Inteligentes
-China Eastern Airlines
-Aeroflot Russian Airlines