The Unaccompanied Minor service
With this service, you can rest assured that your child will receive special care and attention throughout the trip even in the event of delays. Your child will be continuously accompanied by our ground and cabin staff who are especially trained for this. The Unaccompanied Minor Service is mandatory for children aged 5 to 14 who are traveling alone. For children aged 15 to 17, the service is not mandatory, but can be reserved if required.
During a long layover at Amsterdam Airport Schiphol, your child will be accommodated in our Junior Jet Lounge. Here he/she can have soft drinks, and can enjoy computer games, films, books in various languages and a variety of toys.
At the end of the trip, we will personally accompany your child to the person you have authorized to collect him/her.
Booking the service
The Unaccompanied Minor service has to be booked before the trip begins. It can only be booked either by telephone or through your travel agent. This also applies for booking a ticket for a child aged 5 to 14 travelling alone.
If your flight is operated by one of our partners, other rules may apply to unaccompanied children. Information can be provided either by your travel agent or directly by the airline itself.
Contact KLM Telephone Reservations
How it works
When making the booking, we will require information on your child. We will also record the contact information for the person who is booking the trip for the child so that we can keep you informed by phone, e-mail and text message about any changes in your child’s flight itinerary.
A child traveling alone can be checked in only at the airport. A parent or guardian aged 18 years or older must register the child at the check-in desk at least 2½ hours before departure.
After checking in the child and any of the child’s baggage at the airport, you must report to the KLM Service Desk to fill out and sign a ‘Handling Advice’ form. This form authorizes us to accompany your child during his/her trip. At Amsterdam Airport Schiphol, the KLM Service Desk is located in Departure Hall 2. You could also download the ‘Handling Advice’ form from the website, print it out, sign it and take it with you to the airport.
The parent or other adult who takes the child to the airport and hands him/her over to us must always remain at the airport until the aircraft has departed.
Please note that upon arrival we will hand over your child only to the person who is ‘authorized to meet child at final destination’ in the 'Handling Advice' form. We will not hand over your child to anyone representing a company or organization, so please enter a specific person’s name.
Download the Handling Advice form(PDF, 50KB)
Read more about receiving the latest flight information by phone, e-mail and text message
Costs
Regardless of the age of the child, the cost for the Unaccompanied Minor service is the price of an adult’s ticket, plus a service surcharge of EUR 50 for flights within Europe or EUR 75 for intercontinental flights. The surcharge is doubled for roundtrip tickets.
The supplement is automatically added to the total price of the ticket during the booking of the flight.
| Service surcharge Unaccompanied Minor Service | ||||
|---|---|---|---|---|
One way trip | Non-stop | With transfer* | ||
Within Europe | EUR 50 | EUR 65 | ||
Intercontinental | EUR 75 | EUR 90 | ||
For travel from the United States, Canada and Mexico on tickets booked by
| USD120 | USD120 | ||
| * This applies only to 15 to 17 year olds. Unaccompanied children aged between 5 and 14 years are always subject to the ‘non-stop’ surcharge. | ||||
Book the Unaccompanied Minor service on KLM Telephone Reservations
