All about customer support
Frequently asked questions
Ask your question:
Booking support
Do you have a question about your reservation? Would you like to change or cancel your booking or do you have technical problems with our site?
Baggage
What can you do and how can we help you if your baggage is delayed, lost or damaged? Or do you have other questions concerning baggage?
Flying Blue
For all your questions or requests concerning our frequent flyer programme, Flying Blue.
BlueBiz
For all your questions or requests concerning our programme for small and medium enterprises, our BlueBiz programme.
Contact the BlueBiz Service DeskCompensation and refunds
At KLM, we pride ourselves on providing a punctual, reliable service to all our passengers. If your flight is overbooked, cancelled or delayed, you may be entitled to compensation.
More about compensation of flight disruptionsComplaints or compliments
Would you like to pass on a complaint or compliment? Or do you have suggestions to improve the website? Let us know, your feedback means a lot to us.
Medical assistance
If you need medical assistance on a KLM-operated flight you can contact KLM Cares. If your flight is operated by one of our partner airlines, please request medical assistance via that airline.
Contact KLM CaresTicket offices
Here you can find the contact information for the ticket offices of your selected country. At the ticket office you can collect your ticket if you have chosen this option during your booking.
Find the nearest ticket office
