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Contact KLM in South Africa

On this page:


Reservations

Call centre 

Monday to Friday : 08.00 – 17.00

Direct Passengers : (T) 0860 247 747 / +27 11 881 9696

Travel Agents : (T) 082 234 5 747

Fares : EMAIL : fares@af-klm.co.za

Refunds : EMAIL : refunds@af-klm.co.za

Internet queries: EMAIL : esales.za@klm.com  

(F) +27 (0)11 881 9691

Airport Offices

O.R. TAMBO INTERNATIONAL AIRPORT

Daily : 14.00 – 23.00

Fax : +27 (0)11 961 6802



Arrival times – ACSA : (T) +27 (0)11 921 6262

24hrs a day



CAPE TOWN INTERNATIONAL AIRPORT

Ticket Office (Swissport) : (T) +27 (0)21 935 8500 / 935 8520 / 935 8521

Monday to Fridays:  09.00 - 17.00
Saturday / Sunday / Public holidays: 09.00 - 01.00
Flight days: 19.00 - 00.00



 

Ticket Office (BidAir):         (T) +27 (0)21 935 8500 / 935 8520 / 935 8521 
                                           (F) +27 (0)21 935 8501 

Monday to Fridays: 09.00 - 17.00 Saturday / Sunday / Public holidays: 09.00 - 01.00 Flight days: 19.00 - 00.00 

 

Easy Access for passengers with restricted mobility:

Pre-arrange access to the restricted area for passengers with restricted mobility by calling the ACSA Client Manager on the following number:

Tel: 021 935 3737
Available daily:05h00 to 00h00

Baggage Queries

O.R. TAMBO INTERNATIONAL AIRPORT

Baggage queries : (T) +27 (0)11 961 6840/41 (F) +27 (0)11 961 6701
Daily : 08.30 – 17.00

 

CAPE TOWN INTERNATIONAL AIRPORT

Baggage queries : (T) +27 (0)21 934 1775 / 935 2535
Daily : 09.00 – 17.00

 

Baggage queries (BidAir): (T) +27 (0)21 936 3360 / +27 (0)21 936 3361
Daily: 09.00 – 17.00

Flying Blue

Individual Loyalty Program

(T) 0860 333 375 

(F) +27 (0)11 523 8091

EMAIL : servicedesk@flyingblue.co.za

Monday to Friday : 08.00 – 17.00

KLM BlueBiz

Corporate Loyalty Program
Tel: +2711 881 9630
Fax: +2711 523 8222

Trish Fischer

Johannesburg 
E-mail: bluebiz.jnb@klm.com
Monday – Friday: 08.00 – 17.00

Cape Town
E-mail: bluebiz.cpt@klm.com
Monday – Friday: 08.00 -17.00

Customer Care

Monday to Friday : 08.00 – 17.00 

(T) +27 (0)11 881 9616

(F) +27 (0)11 881 9601

EMAIL : customer.care.southernafrica@klm.com 

Administration & Accounting Department

Monday to Friday : 08.00 – 17.00

(T) +27 (0)11 881 9749

(F) +27 (0)11 881 9652

Website Queries

Monday to Friday : 08.00 – 17.00

(T) 0860 247 747 (option 1)

EMAIL : esales.za@klm.com