Terms and conditions: pre-purchased extra baggage
On this page:
1. Taking extra baggage
1.1 When checking in online, KLM offers the possibility of taking extra baggage above the baggage allowance at an extra fee, on the basis of the conditions of your ticket.
1.2 If you will be departing from Australia, Canada, Cyprus, The Czech Republic, Ecuador, France, Germany (Berlin, Munich or Frankfurt), Hungary, Ireland, Libya, Luxembourg or Peru, you can only arrange your extra baggage at the airport.
2. Conditions applying to pre-purchased extra baggage
2.1 The pre-purchased extra baggage should be used in combination with the ticket you bought the extra baggage for when checking in online. The pre-purchased extra baggage is personal and non-transferable.
2.2 The pre-purchased extra baggage is valid for a one-way journey (outbound or return journey) to the place of the stopover or the final destination, and exclusively for flights with KLM.
2.3 The pre-purchased extra baggage cannot be used for transporting animals and/or sports equipment. However, if a second piece of baggage is pre-purchased, this may be used for the transportation of sports equipment. This applies only to tickets bought after November 1st 2009, for Economy Class passengers on flights between Europe (including Algeria, Morocco and Tunisia) and the United States or Canada.
2.4 KLM’s General Conditions of Carriage are an integral part of these conditions.
2.5 You are required to ensure that all the information you provide when making your reservation and purchasing the pre-purchased extra baggage is complete.
3. Compensation
3.1 You are entitled to a refund of the specific costs of your pre-purchased extra baggage, if:
(I) your flight is not operated by KLM, or
(II) the baggage for which you have bought the pre-purchased extra baggage allowance is lost and is not found within a reasonable length of time.
3.2 You are not entitled to a refund if you decide to take less baggage with you than you are entitled to on the basis of your pre-purchased extra baggage. If you decide to take more baggage than the total allowance, including the pre-purchased extra baggage, you pay the normal excess baggage fee for the excess amount.
3.3 If you are able to change your flight on the grounds of the fee conditions applicable to your ticket, then your pre-purchased extra baggage allowance will remain valid in combination with your amended ticket.
3.4 A refund request may only be submitted through our website.
