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Not only the travellers of today, but the freight hauliers and maintenance clients as well, are all seeking the greatest degree of flexibility and widest range of options. Innovations both behind the scenes (fleet, baggage, etc.) and front-and-centre (e-services) are helping meet these customers’ needs. Many innovations prioritise increasing sustainability, as this is another area where customers expect nothing less than KLM’s very best efforts.


Efficiency serves everyone

Efficient flight planning has benefits that go beyond mere punctuality. By optimally coordinating the connections in our worldwide network, we are doing the environment a favour as well. We try to avoid flying ‘detours’ whenever possible. Optimising the airspace at the European level is high on our agenda as well.

Fuel-efficient flying is a major component of our approach: we choose the most optimum route whenever possible. Weight reduction also yields savings in terms of fuel – along with a reduction in CO2 emissions. This is why a great many utilitarian objects on board have already ‘lightened up’ thanks to the use of lighter materials. Reducing and separating waste and choosing environmentally-friendly packaging and responsible catering products are naturally part of our operations, too.


Conscious travel

Travelling, experiencing new cultures for the first time and enjoying the beauty of nature are all part of the world in which we live. KLM wants to transport people to the most beautiful and interesting places on Earth - now and in the future, too.

In addition to measures taken by KLM itself, we also work together with various partners to realise sustainable travel. Passengers can make a contribution as well.

From 2008, KLM has offered a CO2ZERO service that allows passengers to compensate their personal share of the emissions generated by their flight. KLM invests these passenger contributions in CO2 reduction projects that meet the Gold Standard of Global Goals certification. To earn this certification, a project must contribute to at least two objectives of sustainable development (the so-called Sustainable Development Goals, or SDGs) established by the UN. Such projects must not only have a positive effect on the climate, they must also enable the local communities to take maximum benefit from what the project has to offer.

A previous project - in which KLM invested until October 2017 - involved supplying better wood-burning stoves to families in Ghana. The current project is a reforestation initiative in Panama.

Publication date : 28 November 2017