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Customer

The focus is on the customer at KLM. KLM focuses on the individual behind the customer, because KLM realises that every customer is different.

 

Passengers

At KLM, everything centres on the passenger both on the ground and in the air. We want to exceed our customers’ expectations every day by offering them a comfortable and memorable trip. With its partners, KLM provides a large and high-quality network of direct air connections with good transfer options at our home base of Schiphol. We make travelling with KLM an unforgettable experience.

 

Cargo

KLM and Air France have combined their knowledge and networks concerning cargo. Air France KLM Cargo has one face to the cargo market with strong customer benefits, such as the vast capacity, the high number of freight destinations and its broad product portfolio.

Air France KLM Cargo is an experienced partner with specific knowledge of multiple industries, which means they understand and can handle all logistic challenges. The product portfolio is set up to transport general loads, urgent loads and special freight, such as animal feed, temperature-sensitive loads and oversized cargo.

 

Technical services

KLM Engineering & Maintenance combines its strengths with Air France Industries and provides aircraft maintenance. Together with Air France Industries, E&M operates worldwide under the name Air France Industries KLM Engineering & Maintenance and it is one of the biggest players in the Maintenance, Repair & Overhaul (MRO) market. At Schiphol, Engineering & Maintenance provides the complete maintenance process. From preflight checks (between arrival and departure of the aircraft) to the regular maintenance checks and modification programs in the hangers. This is not limited to our own aircraft: AFI KLM E&M provide this service for about 200 customers worldwide.

KLM and Air France have facilities and sales offices across the globe. For instance, there is a component shop in Miami and other facilities in Hangxin and Norwich, among others.

 
Publication date : 28 November 2017