KLM.com uses analytical cookies and other tracking technologies to offer you the best possible user experience. To monitor your behaviour on KLM.com and to tailor the content and advertisements to your preferences (via personalised advertisements), third parties and social media networks also place tracking cookies on the website. You agree with the aforementioned by clicking on the button “I agree” or by proceeding on the website. For more information on cookies or changing your cookies settings, read KLM’s cookie policy.

Boats at West Lake, Hangzhou

Practical Info about Hangzhou

Getting around the city

Like many cities in China, a good way to get around in Hangzhou is by bicycle. A public bike system is available, giving travellers access to bikes located across the city for a small fee, plus a deposit. Buses are another good way to get around the city, as the networks are extensive; however, all signage is in Chinese. There are different kinds of buses that range in cost from CNY 1-4. Tourist routes are prefixed with a 'Y'. A metro system was opened in 2012. Line 1 is the first of eight lines that are planned to operate in Hangzhou, Zhejiang, and the surrounding suburbs. Taxis are also available and trips within the city start from CNY 11. The bright turquoise city taxis are easily spotted on the streets, and are more reliable than those offered by touts at tourist spots. Few drivers speak English, however, so travellers should have their destination written down or be able to point it out on a map. Visitors in Hangzhou are not advised to drive, as the traffic is known to be chaotic and road signs confusing.


GMT +8


Electrical current is 220 volts, 50Hz. Plug types vary, but the two-pin flat blade and oblique three-pin flat blade plugs are common. Adapters are generally required.


China's currency is the Renminbi Yuan (CNY), which is divided into 10 jiao or 100 fen. Make sure you exchange your leftover Yuan before returning home because you may have difficulty exchanging the currency outside China's borders. Foreign cash can be exchanged in cities at the Bank of China. Banks are closed weekends. The larger hotels and the special 'Friendship Stores' designed for foreigners will accept most Western currencies for purchases. Major credit cards are accepted in the main cities, but acceptance may be limited in more rural areas. ATMs are scarce in rural areas.


The international dialling code for China is +86. Phone cards are widely available and calls can be made from post offices and hotels; phone booths on the streets are usually for local calls only. In hotels, local calls are generally free or will be charged only a nominal fee. Mobile phone networks are very advanced and Chinese networks have roaming agreements with most non-North American international operators. Internet cafes are available in most main towns.

Emergency number

Emergencies: 110 (Police); 120 (Ambulance - Beijing)

Visa and health information

Everything about visa and health information

Public holidays


Hangzhou Xiaoshan International Airport


Getting to the city

Shuttle buses are available to downtown Hangzhou and other nearby cities. The journey to the centre of Hangzhou takes around one hour.

Car rental

A number of car rental companies have a desk at the airport, as well as pick up/ drop off locations in Hangzhou.

Airport taxi's

Taxis are located outside the terminal building. The journey to the city centre should take between 30 minues and one hour, and costs about CNY 100.

Transfer between terminals

Terminal A (international) and Terminal B (domestic) are close to each other, but allow time for quarantine, customs, and security screening.


Terminal A, the international terminal, was opened in 2010 and includes all the facilities one would expect at a world-class airport. There are coffee shops, bars, and restaurants throughout both terminals. There are information desks, currency exchange facilities, a hairdresser, and smoking rooms. A business centre offers fax and copying facilities. Terminal A has a number of duty-free stores, offering well-known brands at very low prices.


Parking is available at both terminals.


There is free wifi avaliable in the terminals. There are also several internet cafes.