Travelers with reduced mobility
We at KLM want to give everyone a warm welcome board with us. That is why we are committed to making flying comfortable and accessible to all of our passengers - with or without a physical or mental challenge.
KLM CARES
If you need assistance before boarding, in the air and upon arrival; if you’d like to bring your service animal or will be traveling with special medical equipment, you can count on KLM CARES.
Request special assistance
Simply make your special assistance request through
My Trip or by telephone: + 1-844-797-7723. You can also request special assistance by using below Special Assistance Form. After receiving your request, KLM CARES will contact you. Don’t forget to make your request at least 48 hours before departure. If you have a certain medical condition and need special care during the flight, you will need to complete our
medical forms.
KLM website accessibility
We have been working hard to make the most important parts of KLM.com accessible for all our visitors, according to the WCAG 2.0 guidelines. For example you can now use contrast buttons at the top of KLM.com. We are confident that your online experience of KLM.com has been improved, and is best using the following screen reader/browser combinations:
- - JAWS / Internet Explorer
- - NVDA / FireFox
- - VoiceOver / Safari
However, if you are not happy with your experience of KLM.com, please let us know so we can improve. You can contact us on + 1-844-797-7723 or through Facebook and Twitter.
