Travelling with your assistance dog

If you are bringing your guide dog or emotional support dog with you on board of your KLM flight, please contact KLM CARES and make sure to fill out the needed forms.

Bringing your assistance dog

If you want to travel with your assistance dog, we will arrange it for you free of charge. Please make sure to contact KLM CARES at least 48 hours before departure, to allow us enough time to arrange it for you. We do not allow assistance animals other than dogs.

Some countries may have restrictions for bringing animals. We therefore advise you to take any precautionary measures (such as having a valid animal passport and proof of vaccinations).

Guide dog
To bring your guide dog into the cabin, please download and fill out the application form for guide dogs  and send the completed form to KLM CARES. Please also bring it with you when checking in at the airport.

Emotional support dog
As of 15 March 2019, bringing your emotional support dog into the cabin is only allowed on direct flights to and from the United States. Moreover, your emotional support dog must be at least 4 months old. If you already received a confirmation, you can still bring your emotional support dog.

Please download and fill out the application form for emotional support dogs  and arrange a signed declaration from your mental health care provider which states the necessity for you to be travelling with your emotional support dog. Send the completed form together with the signed declaration to KLM CARES and bring these with you when checking in at the airport.

Signed statement from your mental health care provider
When bringing your emotional support dog, you must have a signed declaration from a recognised mental health provider which states the necessity of the dog as travel companion. This documentation may be no older than 1 year and must include a signed statement from a recognised mental health provider who is treating the passenger’s mental or emotional disability, stating that:

1. The passenger has a mental health-related disability listed in the “Diagnostic and Statistical Manual of Mental Disorders (DSM IV)” (KLM is not permitted to ask you about the nature of your mental disability).
2. Having the dog accompany the passenger is necessary to the passenger’s mental health or treatment.
3. The individual providing the assessment of the passenger is a recognised mental health care provider and the passenger is under his or her professional care.
4. The date and type of the recognised health care provider’s registration and the state or other jurisdiction in which it was issued.

At the airport

To receive your boarding pass, please report to the check-in desk. We recommend arriving at the airport at least 30 minutes before regular advised time of arrival at the airport.

If your dog does not behave appropriately in public places, we do not consider your dog as an assistance dog, even if the dog has a supporting role for a physically challenged passenger or is necessary for a passenger’s emotional well-being. In this case, your dog will be refused. When in doubt, KLM staff can request you to provide additional information to ensure that your dog is actually an assistance dog. If you cannot give a plausible verbal explanation, additional written proof may be requested.

If a flight segment is scheduled to take 8 hours or more, we may require documentation that the assistance dog will not need to relieve itself or can do so in a way that will not create a health or sanitation issue onboard.


During your flight

Passengers travelling with a service dog may sit in any seat, unless the dog obstructs an aisle or other area that must remain unobstructed for safety reasons. During the entire flight, your dog must wear a (car) harness and must be tied to your seatbelt.

If an assistance dog does not fit in the assigned location, you will get another seat in the cabin within the same travel class where the dog will either fit under the seat in front of the passenger or not create an obstruction. If necessary, we can request other passengers to change seats. However, we are not required to offer more space for the dog other than the space from the reserved seat, to provide a seat in a travel class other than the one that has been paid for or to deny another passenger on the flight. If no single seat in the cabin will accommodate you and your dog without creating obstruction, we might offer you the option of travelling on a later flight or having the assistance dog travel in the hold.