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Customer Support > Customer support > How can we help you?

How can we help you?

Find the answer yourself:

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Please share your personal details via private messages only.

Flight delay, cancellation or lost baggage?

Find information on your journey and relevant services:

Your current flight details
Report delayed baggage
Request a refund

Delay, cancellation or denied boarding

Apply for EU compensation by EU regulation EU261/2004

Go to the Fast Track form

Claim Agencies information

Claim Agencies etc.: Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested.

Flight information

Change or cancel

Baggage

Flying Blue or KLM account

Refunds and compensation

Complaint or compliment