How can we help you?

Contact us

We’re experiencing an unusually high volume of questions. Our apologies for the longer waiting times.

Coronavirus updates and rebooking options
Send KLM 24/7 a text message via WhatsApp to +31206490787
Contact KLM 24/7 via Messages on your Apple device
Contact KLM 24/7 via Messenger
Contact KLM 24/7 via Twitter
See contact details per subject

Flight delay, cancellation or lost baggage?

Find information on your journey and relevant services:

Your current flight details
Report delayed baggage
Request a refund

Claim Agencies information

Claim Agencies etc.: Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested.

Customer Care

Flight information

Live arrival and departure times
Your flight details

Change or cancel

Change or cancel flight
About changing and cancelling a flight

Baggage

Delayed or damaged baggage
Extra baggage allowance
Special baggage

Flying Blue or KLM account

Log in
Register
Request KLM account password
Request Flying Blue password
Keeping your profile safe

Refunds and compensation

Ticket
Extra comfortable seat, à la carte meal, upgrade and extra baggage
Compensation for additional costs
Tax free shopping

Complaint or compliment

Send your complaint or compliment
KLM Customer Contact Centre
Flying Blue
BlueBiz