It looks like your browser is out of date.
To use all features of KLM.com safely, we recommend that you update your browser, or that you choose a different one. Continuing with this version may result in parts of the website not being displayed properly, if at all. Also, the security of your personal information is better safeguarded with an updated browser.

Countries & Languages

Austria

Customer Support > Customer support > How can we help you?

How can we help you?

Find the answer yourself:

Contact us

Please share your personal details via private messages only.

Flight delay, cancellation or lost baggage?

Find information on your journey and relevant services:

Your current flight details
Report delayed baggage
Request a refund

Delay, cancellation or denied boarding

Apply for EU compensation by EU regulation EU261/2004

Go to the Fast Track form

Claim Agencies information

Claim Agencies etc.: Please contact us via Customer Care and supply us with a Power of Attorney and a copy of a valid picture id of the passenger for whom compensation is requested.

Flight information

Change or cancel

Baggage

Flying Blue or KLM account

Refunds and compensation

Complaint or compliment

Back to top