For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures. All claims must be made within 48 hours following your ticket purchase. KLM must be able to verify the lower online published price at the time of claim and that the lower price does not exist on klm.at. Other methods of verification (e.g., fax, phone, screen prints) are not eligible. The guarantee only applies for the difference between KLM ticket prices found on another online channel valid for exactly thesame KLM flight, the same itinerary, the same cabin, and the same class of service (with the same fare conditions) and a ticket bought on klm.at within 48 hours before. The purchase conditions and price restrictions as well as the fare conditions must be identical. Tickets purchased must be Austria point of sale and purchased at klm.at only. Furthermore, the lower price on the other website must be in the same currency as the price of the ticket purchased at klm.at. Guarantee applies only if the request is made by the same person as is mentioned in the ticket. The guarantee applies only on itineraries wholly operated and marketed by KLM and Kenya Airways.
Price differences of at least EUR 10 will be granted. There is no limit to the amount of the claim. The tariff applicable for the price guarantee is inclusive of taxes and surcharges, but excluding the credit card surcharge. The refund of the price difference plus EUR 30 for eligible tickets is only done by credit cards.
Claim form processing:
A claim submittal web form is available on klm.com at www.klm.at. To submit this claim form, fill in all required fields and click 'Submit.' Someone from klm.com Customer Service will contact you via e-mail. We reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. All claims must be made within 48 hours following the original purchase on klm.at. Claims may not be made through any other KLM form or phone number.
The Best Price Guarantee does not apply to: a.) Unpublished prices that are not available to the general public. Prices not available to the general public include, but are not limited to, corporate discount fares, military fares, meeting fares, wholesaler fares, and other discount fares. b.) Package fares. Airfares sold as part of a travel package. c.) Fares where the carrier or itinerary details are unknown until after purchase and other discount fares. d.) Differences of less than EUR 10.
KLM reserves the right to terminate this offer at any time without notice.