FAQ Departing From Australia

With KLM Royal Dutch Airlines you can benefit from great fares and numerous choices of connections from 8 Australian cities to Amsterdam and more than 80 destinations in Europe.

KLM does not operate directly to Australia and cooperates with multiple partner airlines from all Australian major cities to Asian or Middle Eastern gateways, where you connect to a KLM operated flight onto the worldwide Air France KLM network, via Amsterdam Schiphol Airport.

My Trip

Can I modify my flight online?
Yes, most of our tickets are changeable online via "MyTrip" . Should you have any difficulties, please contact us on 1300 392 192.

Can I cancel my flight online?
To cancel your flight, please call our reservation center 1300 392 192.

How can I modify my name on the ticket?
Any changes made to the name are restricted. If you see any mistake with your name, please call our reservation center (1300 392 192) as soon as possible.
Please keep in mind that tickets are non-transferable.

Can I check in online for my flight out of Australia?
Online check in is usually not available departing Australia. However, some partner airlines may allow you to check-in online on their flight only. Therefore we recommend you to visit your operating airline on our partner airline website. In case you are unable to check-in online, that is not a problem, you will be able to do your check-in at the airport on the day of departure. Check-in opens 4 hours before departure and closes 1h30 before departure. Please make your way to your operating carrier check-in counter.

Does KLM warn me in case of delay or changes on my flight?
KLM or our partner airlines will contact you in case of any changes, delay or cancellation.
Please make sure to provide correct email and phone number and to update your details in your booking. To do so, please click here .


Passengers Assistance

Can my child be unaccompanied?
KLM does not offer UMNR (Unaccompanied Minor) services to/from Australia.

For other routes with connections to AF or DL only, UMNR may be permitted, conditions and fees will apply. Please call our reservations center prior to making any booking to check all conditions and process and cost.

1300 391 192

On board

Can I reserve my seats online?
Yes seats can be pre-booked online up to 30 hours prior to departure. Please go on the "MyTrip"  to reserve your seats. A fee for advance seat selection may be charged. Please note that some partner airlines may restrict access to their seat map.

Can I order a special meal (kid, kosher, halal, vegetarian, gluten-free, etc.)?
Yes you should be able via "MyTrip"  up to 24 hours prior to departure. Should you encounter any issues booking you mail, please call our reservation center: 1300 392 192.

Baggage Allowance

Checked Baggage
How much baggage allowance am I entitled to?
• Economy : 1 x 23kg
• Business : 2 x 32 kg

If you have a stopover, your baggage allowance may change, please contact our reservation center : 1300 390 190

Hand Baggage
How much baggage allowance am I entitled to?
• Economy: 12 kg
• Business: 18 kg

To be accepted in the cabin, your hand baggage must not exceed the following dimensions: 55 x 25 x 35 cm / 21 x 13 x 9 in (including pockets, wheels and handles).

The total combined weight of your hand baggage and accessory must not exceed 12 kg / 26 lb or 18 kg / 39 lb, depending on your travel cabin.

In addition to your hand baggage, you may also transport 1 accessory. This includes your choice of one of the following:
• Handbag
• Notebook computer
• Camera, etc.

*Our partner airline may be more restrictive, please check with our partner, because the more restrictive allowance will apply. To check the baggage allowance of our partner, please check on their website.

Additional Paid Baggage

Can I purchase online an additional baggage allowance on departure from Australia?
On departure from Australia, an additional baggage allowance cannot be purchased online, as your first flight will be operated by another airline. Therefore, our partner airline excess baggage policy will apply In order to obtain the cost, please contact the airline operating your first flight. The first airline should be able to check your baggage to your final destination. However, if you are having a stopover and travelling with extra weight, you will have to pay extra baggage/extra weight fee for all your flights according to each carrier’s policy. For your inbound flights the same rule of the first carrier baggage allowance will apply. To know the cost of extra baggage when check in is with Air France KLM, check online or contact our reservations center 1300 392 192.

I am travelling with a bike /sport equipment, do I need to pre-book?
Some sports equipment needs to be pre-arranged. Please call our reservation center (1300 392 192) at least 48 hours prior departure to arrange transportation of your item. To obtain the cost of carrying this equipment from Australia please check with your first operating carrier.

If the partner airline loses my baggage, who do I contact?
The last operating carrier is responsible for the tracking of your delayed or lost baggage. Therefore upon arrival to Australia, please contact the last operating airline.

Lounge Access

What lounge will I be able to access when travelling in Business Class?
Travelling in Business Class you will have access to the operating carrier lounge. Please note that the operating carrier may use another airline lounge.

Can I access the SkyTeam lounge in Sydney?
All international Business Class passengers traveling on or connecting to/from a same-day international flight operated by a SkyTeam member airline have access to our exclusive lounge facilities.

SkyTeam Elite Plus members, regardless of their travel class, are allowed access to a SkyTeam lounge at a particular airport if traveling on or connecting to/from a same-day international flight operated by a SkyTeam member airline.
In addition, SkyTeam Elite Plus members are allowed to invite a guest, who is also traveling on a flight operated by a SkyTeam member airline, to join them in the lounge. The guest does not necessarily need to travel on the same flight as the SkyTeam Elite Plus member.

• Access to a lounge must be within a 24-hour window before the scheduled departure time of the flight at the airport in question
• Lounge access will be provided only at your departure airport and not on arrival, unless you are connecting to a domestic flight or other qualifying international flight

Flying Blue

Do I earn miles flying out of Australia?
Yes, Flying Blue members flying on AF or KL marketed flights from Australia earn miles. (AF or KL coded flight number) Exception: Etihad operated flights. Member also earn points on Skyteam partner flights.

If you are a member of another alliance, you can accumulate miles on your flight operated by members of this alliance by registering your frequent flyer in your booking

Can I redeem my miles flying out of Australia?
Yes, we have many Flying Blue partners flying from Australia that allow redemption.

Skyteam partners: China Airlines, China Eastern, China Southern, Delta, Garuda, Vietnam Airlines, Xiamen Airlines, Korean Airlines,

Non Skyteam partners : Air Calin, Air Mauritius, Japan Airlines, Malaysian Airlines

For more information on SkyTeam, please click here  or contact Flying Blue directly: 02 8223 9835 (Monday to Saturday: 8:00 AM to 6:00 PM and Sunday: 9:00 AM to 5:00 PM Sydney local time).

Can I use my Miles to buy an extra option?
Yes you can use your Flying Blue Miles on KLM or Air France operated flights to purchase extra options such as preferred seat, Economy Comfort etc. It is however not possible to purchase an extra baggage from Australia. Please login to "My Trip" to book your paid option using Flying Blue Miles on a KLM or Air France operated flight or visit Flying Blue website . You can also contact Flying Blue directly: 02 8223 9835 (Monday to Saturday: 8:00 AM to 6:00 PM and Sunday: 9:00 AM to 5:00 PM Sydney local time).

Can I use my miles to pay the change fee of my tickets?
Unfortunately it is not possible to use your miles to change the fee of a non-award ticket.

I am a Flying Blue Elite/Elite Plus member, can I enjoy my benefits on your partner airlines departing Australia?
You can enjoy all the benefits of our reward program if you are flying on a Skyteam partner (SkyTeam operated flight) departing Australia. Please note that if you booked with a non-SkyTeam partner you will not be entitled to your free extra baggage allowance, lounge access and other Flying Blue benefits in Australia.


Can I contact KLM during closing time of the Australian line?
For after-hours emergency, please call +31 20 474 7747 (international rates apply). Opening hours: 24/7.
Our social media teams are available 24/7 to answer any questions you may want to ask through Twitter  or Facebook . Please send us your personal information (booking reference, Flying Blue number) by private message only.

Are you offering service in English around the world?
Yes KLM provides service in English for its customer worldwide.

I have a voucher (EMD) how can I use my voucher?
If you have a voucher, please call our reservation center: 1300 392 192 our agents will be pleased to assist you.

I have purchased a ticket and will not be able to take one of my flights; will my reservation still be valid?
As per IATA (International Air Transport Association) rules, all tickets must be used in sequential order. Therefore if you are unable to take one of your flights, please call our reservation center (1300 392 192) to modify your booking or click here .


Can I travel with my animal from/to Australia?
Unfortunately we are unable to provide animal transportation out of Australia