FAQ Departing From Australia

With KLM Royal Dutch Airlines you can benefit from great fares and numerous choices of connections from 8 Australian cities to Amsterdam and more than 80 destinations in Europe.

KLM does not operate directly to Australia and cooperates with multiple partner airlines from all Australian major cities to Asian or Middle Eastern gateways, where you connect to a KLM operated flight onto the worldwide Air France KLM network, via Amsterdam Schiphol Airport.

My Trip


Can I modify my flight online?
Yes, most of our tickets are changeable online via "MyTrip". Should you have any difficulties, please contact us on 1300 392 192.

Can I cancel my flight online?
To cancel your flight, please call our reservation center 1300 392 192.

How can I modify my name on the ticket?
Any changes made to the name are restricted. If you see any mistake with your name, please call our reservation center (1300 392 192) as soon as possible.
Please keep in mind that tickets are non-transferable.

Can I check in online for my flight out of Australia?
Online check in is usually not available departing Australia. However, some partner airlines may allow you to check-in online on their flight only. Therefore we recommend you to visit your operating airline on our partner airline website. In case you are unable to check-in online, that is not a problem, you will be able to do your check-in at the airport on the day of departure. Check-in opens 4 hours before departure and closes 1h30 before departure. Please make your way to your operating carrier check-in counter.

Does KLM warn me in case of delay or changes on my flight?
KLM or our partner airlines will contact you in case of any changes, delay or cancellation.
Please make sure to provide correct email and phone number and to update your details in your booking. To do so, please click here.

 

Passengers Assistance

Can my child be unaccompanied?
Unfortunately we do not provide this service departing from/to Australia
 

On board

Can I reserve my seats online?
Yes seats can be pre-booked online up to 30 hours prior to departure. Please go on the "MyTrip" to reserve your seats. A fee for advance seat selection may be charged. Please note that some partner airlines may restrict access to their seat map.

Can I order a special meal (kid, kosher, halal, vegetarian, gluten-free, etc.)?
Yes you should be able via "MyTrip" up to 24 hours prior to departure. Should you encounter any issues booking you mail, please call our reservation center: 1300 392 192.
 

Flying Blue


Do I earn miles flying out of Australia?
Flying Blue members flying on SkyTeam marketed flights* (Air China, China Southern, Garuda, Korean Air), will accumulate miles.

* SkyTeam marketed flights: flight can be operated by a non-SkyTeam member but flight has been sold under a KLM, Air France or SkyTeam flight number.i.e: Sydney Abu Dhabi Amsterdam operated by Etihad but sold under KLM codeshare flight number as a KLM flight.


For more information on SkyTeam, please click here.
If you are a member of another alliance, you can accumulate miles on your flight operated by members of this alliance by registering your frequent flyer in your booking.

Can I upgrade my ticket with my miles on a flight operated by another airline?
Yes it can be possible to upgrade with your miles on a flight operated by another airline. Please visit Flying Blue website or contact Flying Blue directly: 02 8223 9835 (Monday to Saturday: 8:00 AM to 6:00 PM and Sunday: 9:00 AM to 5:00 PM Sydney local time).

Can I use my miles to have an extra-baggage? A Seat plus?
Yes you can use your miles on Air France KLM operated flights. Please visit Please visit Flying Blue website or contact Flying Blue directly: 02 8223 9835 (Monday to Saturday: 8:00 AM to 6:00 PM and Sunday: 9:00 AM to 5:00 PM Sydney local time).

Can I use my miles to pay the change fee of my tickets?
Unfortunately it is not possible to use your miles to change the fee of a non-award ticket.

I am a Flying Blue Elite/Elite Plus member, can I enjoy my benefits on your partner airlines departing Australia?
You can enjoy all the benefits of our reward program if you are flying on a Skyteam partner (SkyTeam operated flight) departing Australia. Please note that if you booked with a non-SkyTeam partner you will not be entitled to your free extra baggage allowance, lounge access and other Flying Blue benefits in Australia.
 

Miscellaneous

Can I contact KLM during closing time of the Australian line?
For after-hours emergency, please call +31 20 474 7747 (international rates apply). Opening hours: 24/7.
Our social media teams are available 24/7 to answer any questions you may want to ask through Twitter or Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.

Are you offering service in English around the world?
Yes KLM provides service in English for its customer worldwide.

I have a voucher (EMD) how can I use my voucher?
If you have a voucher, please call our reservation center: 1300 392 192 our agents will be pleased to assist you.

I have purchased a ticket and will not be able to take one of my flights; will my reservation still be valid?
As per IATA (International Air Transport Association) rules, all tickets must be used in sequential order. Therefore if you are unable to take one of your flights, please call our reservation center (1300 392 192) to modify your booking or click here.
 

Lounge Access

What lounge will I be able to access when travelling in Business Class?
Travelling in Business Class you will have access to the operating carrier lounge. Please note that the operating carrier may use another airline lounge.

Can I access the SkyTeam lounge in Sydney?
All international Business Class passengers traveling on or connecting to/from a same-day international flight operated by a SkyTeam member airline have access to our exclusive lounge facilities.

SkyTeam Elite Plus members, regardless of their travel class, are allowed access to a SkyTeam lounge at a particular airport if traveling on or connecting to/from a same-day international flight operated by a SkyTeam member airline.
In addition, SkyTeam Elite Plus members are allowed to invite a guest, who is also traveling on a flight operated by a SkyTeam member airline, to join them in the lounge. The guest does not necessarily need to travel on the same flight as the SkyTeam Elite Plus member.

• Access to a lounge must be within a 24-hour window before the scheduled departure time of the flight at the airport in question
• Lounge access will be provided only at your departure airport and not on arrival, unless you are connecting to a domestic flight or other qualifying international flight
 

Animals

Can I travel with my animal from/to Australia?
Unfortunately we are unable to provide animal transportation out of Australia
 

Baggage Allowance

Checked Baggage
How much baggage allowance am I entitled to?
• Economy : 1 x 23kg
• Business : 2 x 32 kg

Hand Baggage
How much baggage allowance am I entitled to?
• Economy: 12 kg
• Business: 18 kg

Our partner airline may be more restrictive, please check with our partner, because the more restrictive allowance will apply.
To be accepted in the cabin, your hand baggage must not exceed the following dimensions: 55 x 25 x 35 cm / 21 x 13 x 9 in (including pockets, wheels and handles).

The total combined weight of your hand baggage and accessory must not exceed 12 kg / 26 lb or 18 kg / 39 lb, depending on your travel cabin.

In addition to your hand baggage, you may also transport 1 accessory. This includes your choice of one of the following:
• Handbag
• Notebook computer
• Camera, etc.

Our partner airline may be more restrictive, please check with our partner, because the more restrictive allowance will apply. To check the baggage allowance of our partner, please check on their website.