Refunds and compensation

We do everything we can to make your journey as comfortable as possible. However, if your KLM flight does not go according to plan, you may be entitled to a refund of costs or compensation.
 

Refund of ticket costs

Want to request a refund of your ticket costs? Find out in which cases you can request a refund and how to do so.
 

Refund of extra option costs

Want to request a refund for extra option costs such as extra comfortable seats, extra baggage, upgrade to Business Class, or flexibility? Read on the extra option refund page in which cases you can request a refund. Your ticket number always needs to start with 074.
Read more and request a refund 
 

Request compensation

Here is in which cases you can request compensation:
  • Your KLM flight was cancelled or delayed for more than 3 hours
  • Your flight was not cancelled or delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike
Read more and request compensation
 

Did you receive an EMD voucher?

Some vouchers can be used as credit for your next flight booking and/or to buy extra options. Some vouchers can be exchanged for cash.

Read more about redeeming your EMD voucher

 

Check the status of your refund request

 

Did you request a refund of your (ticket) costs?

Check status