Latest flight information: coronavirus

Last updated: Friday 22 January 2021, 20:30 / 8:30 PM (CET)
 

What you can do yourself

Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. We highly recommend making use of the self-service options to change your flight or request a refund. For detailed information and conditions, please see the rebook and refund policies on this page.

Are you planning your next holiday, but worried about having to cancel your trip? To take away your concerns, we’re offering guaranteed flexible rebooking options. Book your upcoming KLM flight now and change your booking at no extra costs.

 
 

Travel bans

Several countries, including the Netherlands, have issued an immediate travel ban for passengers travelling to or from certain countries. If there is a travel ban for your destination, we’ll send you a cancellation message or an e-mail with all entry requirements as soon as possible.

Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands 

For information about other destinations, visit our KLM TravelDoc tool 

Adjusted flight schedule

Keep an eye on our Newsroom to see the impact of the Dutch entry restrictions on our flight schedule.

Visit our Newsroom 

Rebooking possibilities

View our full refund and rebook policies below.

 
 

Negative tests mandatory for all passengers

All passengers flying to or via the Netherlands must be able to show negative COVID-19 test results and test declarations. Depending on your location of departure, please read below what applies to you.

You may be requested to show the needed documents to airport staff or the designated (medical) authorities, such as the Royal Netherlands Marechaussee. If you cannot show these documents, you may be denied entry into the Netherlands.

Additionally, you are strongly advised to self-quarantine for a period of 10 days. Keep in mind that the advice remains to only travel when it is essential.

For more information about travelling to the Netherlands, check the website of the Dutch authorities .

Travelling from the EU or Schengen area to or via the Netherlands

You need to have:

  • a recent negative PCR test result. This PCR test must be carried out no more than 72 hours before arrival. You can bring digital proof.
  • a recent negative rapid test result of one of the following rapid tests: antigen test, RT-LAMP test, molecular test, NAAT test, TMA test, or ID NOW test. This test must be taken within 4 hours before departure. You can bring digital proof.

Travelling from outside the EU or Schengen area to or via the Netherlands

You need to have:

  • a recent negative PCR test result. This PCR test must be carried out no more than 72 hours before arrival. You can bring digital proof.
  • a recent negative rapid test result of one of the following rapid tests: antigen test, RT-LAMP test, molecular test, NAAT test, TMA test, or ID NOW test. This test must be taken within 4 hours before departure. You can bring digital proof.
  • a signed and printed negative test declaration form. You have to show a paper copy before departure to the airline staff or to the Royal Military and Border Police (Koninklijke Marechaussee).

Download the negative test declaration form via the website of the Dutch authorities 

This also applies to passengers with a Dutch nationality, and passengers arriving at an airport in The Netherlands and continuing their trip without leaving the airport.

 
  • Rebook policy for when your test result comes in too late

 

Global rebook and refund policies

We’re offering several rebooking and refund possibilities, please read below what applies to you. Please note that a separate policy is in place for Brazil, as well as for KLM Package Deals , KLM Flight Bundle , and Flying Blue reward tickets .

 
 

Was your flight cancelled by the airline?

You can change your booking anytime, but it would be especially helpful to us if you would do so before your original travel date.

 
  • Flight cancelled by the airline

 

Is your flight not cancelled, but have you decided to postpone your trip?

Different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

 
  • Tickets booked before 31 March 2021 with a departure before or on 30 September 2021

  • Tickets booked before 31 March 2021 with a departure on or after 1 October 2021

 

Exceptions on the global policies

For Brazil, a separate rebook and refund policy is in place.

 
  • Brazil

 

Need our help?

If none of the above-mentioned options suit your needs or if you’re encountering problems with our self-service tools, feel free to contact us. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.

Please share your booking code and last name so we can help you faster, but only via private messages.