Legal information

• © 2020 KLM

  This website is offered to you by:

  Koninklijke Luchtvaart Maatschappij N.V.

  (also known as KLM Royal Dutch Airlines)
  

  Amsterdamseweg 55
  1182 GP Amstelveen
  The Netherlands

  Registered No 33014286
  VAT Number NL004983269B01

  
  Do you have questions or comments and do you wish to contact KLM? Please visit our customer support page.

   

• Website terms of use

  Please review our terms of use of the KLM website carefully before using this website. Your use of this website indicates you agree to be bound by these terms. View our website terms of use.

   

• General Conditions of Carriage

  When you book a flight with KLM you agree to our General Conditions of Carriage for passengers and baggage. View the General Conditions of Carriage.

   

• Important travel information

  Please carefully read the Important travel information

   

• KLM privacy policy

  In this privacy policy we explain how we collect and use your personal information. This privacy policy applies to all personal information we process about you when you travel with us, purchase or use our services, visit our websites, use our mobile applications or otherwise interact with us. View our privacy policy

   

• KLM cookie policy

  Here you will find all information on the use of cookies on KLM.com. View our cookie policy.

   

• Package travel and linked travel arrangements

  To offer you complete package travel and linked travel arrangements, KLM has partnerships with several parties. On this page, you can read more about the European legislation regarding package travel and linked travel arrangements.

   

• EU list of banned or restricted airlines

  Regulation (EC) No.2111/2005 establishes a list of airlines which are subject to an operating ban within the European Union, for failure to meet international safety standards.
  For all necessary information about this list, please consult the website of the European Commission. 
  Flights operated by airlines on this list are not available to be booked via KLM.com.
  

   

• Advice to international passengers on limitation of liability

  On this page you can read the advice to international passengers on the limitation of liability pursuant the Warsaw Convention. Go to Advice to international passengers on limitation of liability
  

   

• Air carrier liability for passengers and their baggage

  On this page you will find information on the air carrier liability rules pursuant to the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No. 2027/97 (as amended by Regulation (EC) No. 889/2002) and national legislation of the Member States. Go to Air carrier liability for passengers and their baggage
  

   

• General Conditions Flying Blue

  On this page you will find the General Conditions of the Flying Blue Programme .

   

• Terms and conditions of various KLM products and services

  You can find various terms and conditions of several KLM products and services via the pages below.

  Terms and conditions of seat selection

  Terms and conditions of the EMD voucher

  Terms and conditions of an upgrade from Economy Class to Business Class

  Terms and conditions of CO2ZERO

  Terms and conditions of pre-purchased extra baggage

  Terms and conditions of KLM WiFi voucher

  Terms and conditions of flexibility (ticket option)

  Terms and conditions of Time to Think

  Terms and conditions of Air France and KLM accounts

  Terms and conditions of KLM User Generated Content