Canadian Air Passenger Protection Regulations

As an airline operating in Canada, we comply with the Canadian Air Passenger Protection Regulations where applicable.
 

Standard notice

If you are denied boarding or your baggage is lost or damaged, you may be entitled to certain standards of treatment and compensation under the Canadian Air Passenger Protection Regulations. For more information about your passenger rights please contact your air carrier or visit the Canadian Transportation Agency website .
 
 

Tariff: General conditions of carriage

Published fares, charges and related terms and conditions of carriage applicable to air services of KLM are published in a Tariff. Download the Tariff containing the rules applicable.