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We do everything we can to make your journey as comfortable as possible. However, if your KLM flight does not go according to plan, you may be entitled to a refund of costs or compensation.

Request a refund or compensation?

If you booked a flight on (only) more than 1 week before departure, you can apply for a refund within 24 hours after booking (in Canada only).

Please send an e-mail to:, and mention your name, flight number, date, booking code. Also use ‘Customer First Program’ in the subject line. 

If you paid via PayPal, please send an e-mail to:, and mention your name, ticket number and booking code. Please mention ‘PayPal’ in the subject line. 

Please note: If you purchased your ticket from a travel agent, you should contact your travel agent. For tickets bought from an airline other than KLM, please contact that airline.   

What should you request?In these cases:How do you request this?
The cost of your ticket may be refunded in any of the following cases:
  • You want to cancel your ticket with any paid option purchased within 24 hours after booking
  • Your KLM flight was cancelled and you did not take an alternative flight.
  • The conditions of your KLM ticket allow for a refund. An administration fee is applicable.
  • On an intra-European itinerary if you flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day
  • Your intercontinental KLM flight was delayed more than 3 hours.
  • Your visa application was denied an administration fee is applicable.
  • Your journey with KLM could not be completed due to a flight delay of more than 5 hours.
  • In the event of the death of a passenger.

Read more and request a refund 

Please note: If you request a refund, all flights in your booking will be cancelled. Handling your refund request may take up to 4 weeks. The refund will be made in the same currency and via the same form of payment as used for the purchase of your ticket.

Refund of extra option costs:

  • Extra comfortable seat
  • Extra baggage
  • Upgrade to Business Class
  • À la carte meal
Read on the option page about which situations are eligible for a refund.  

Read more and request a refund  

  • You were traveling to, from or through a European destination
  • Your flight was not delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike

Read more and request compensation 


Did you receive a KLM voucher?

Did you receive a voucher after your request for a refund or compensation, or did you receive a voucher because of a flight delay or cancellation?

Read more about redeeming your voucher 

Check the status of your refund request


Check status

Did you request a refund of your (ticket) costs?


Frequently asked questions

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