Request a refund or compensation?
If you booked a flight on KLM.ca (only) more than 1 week before departure, you can apply for a refund within 24 hours after booking (in Canada only).
Please send an e-mail to: email@example.com, and mention your name, flight number, date, booking code. Also use ‘Customer First Program’ in the subject line.
If you paid via PayPal, please send an e-mail to: firstname.lastname@example.org, and mention your name, ticket number and booking code. Please mention ‘PayPal’ in the subject line.
Please note: If you purchased your ticket from a travel agent, you should contact your travel agent. For tickets bought from an airline other than KLM, please contact that airline.
|What should you request?||In these cases:||How do you request this?|
|The cost of your ticket may be refunded in any of the following cases:|
Please note: If you request a refund, all flights in your booking will be cancelled. Handling your refund request may take up to 4 weeks. The refund will be made in the same currency and via the same form of payment as used for the purchase of your ticket.
Refund of extra option costs:
|Read on the option page about which situations are eligible for a refund.|
Did you receive a KLM voucher?
Did you receive a voucher after your request for a refund or compensation, or did you receive a voucher because of a flight delay or cancellation?
Check the status of your refund request