Important Travel information

Please carefully read the travel information below. This information was revised in January 2018.

Baggage

Would you like to know more about your baggage allowance? See how much baggage you can take, plus our fees and discounts for extra bags and special baggage.

Restricted or prohibited items

There are a number of items that may not be carried in your hand baggage and/or check-in baggage or that are restricted. Read more about the special rules we have for bringing certain items with you onboard.

Check-in and baggage drop-off times

Check-in time
Passengers are asked to arrive well in time before departure at KLM’s check-in location and boarding gate, no later than the time as indicated by KLM. Check-in times vary per airport. Also, check-in times may vary if your flight is being operated by a partner airline; please check the corresponding websites for correct check-in times. You will find the operating airlines on your booking confirmation. If passengers do not check in or arrive at the boarding gate on time, KLM is entitled to cancel the space reserved for the passengers.

View check-in and baggage drop-off times


Delay, cancellation and denied boarding

KLM will always do anything possible to avoid delay, cancellations or denied boarding. However, in case this may happen to you, KLM will offer assistance and compensation, depending on the duration of the delay and the duration of your flight. For more information on rights of passengers with regard to compensation and/or assistance, view the leaflet “Assistance and compensation”. Please make sure that your contact details are available to us, so we can inform you directly.

Tarmac Delay Response Plan

Introduction

Effective 1 January 2017, Civil Aviation Administration of China (CAAC) will implement "Flight Regularity Administrative Regulations" for carriers departing from or having a stopover within Chinese territories (excluding Hong Kong, Macao and Taiwan). This requests airlines to have a response plan on tarmac delay for arrival and departure aircraft.

Definitions

“Tarmac delay“ is when, either after closing the cabin door before departure or before opening the cabin door after arrival, passengers are waiting on-board for longer than aircraft taxiing time limits as regulated by the airport. 

There are three categories of Tarmac Delay: 

  • Delay between 15 minutes and 1 hour 59 minutes 
  • Delay between 2 hours and hours 59 minutes 
  • Delay for 3 hours or longer

Procedures for Tarmac Delay

  • Delay between 15 minutes and 1 hour 59 minutes 
  • Cabin crew makes announcement for every 30 minutes with the reason of delay, estimated delay period (if known) and other dynamic flight information if it becomes available. 
  • Under the premise of safety and with the agreement of captain, the availability of lavatory facilities
  • Delay between 2 hours and 2 hours 59 minutes 
  • Cabin crew makes announcement with every 30 minutes for the reason of delay, estimated delay period (if known) and other dynamic flight information if it becomes available. 
  • Under the premise of safety and with the agreement of captain, the availability of lavatory facilities 
  • Adequate food and portable water shall be provided if the aircraft remains on the tarmac, unless, subject to captain decision, safety or security conditions preclude this 
  • Delay for 3 hours or longer 
  • If Tarmac Delay is 3 hours or more and there is no definite take-off time, airline shall arrange for disembarkation unless: 
  • Subject to captain decision, there is a safety-related or security related reason that aircraft cannot leave its position on the tarmac to deplane passengers; or 
  • ATC advises the captain that returning to the gate or another disembarkation point elsewhere in order to deplane passengers would significantly disrupt airport operations

Reporting

In the event of a large area delay or tarmac Delay of 30 minutes or longer, airline shall report the details to CAAC Regional Administration and keep a record of the handling for at least 2 years.