Travelling with your service dog

If you are bringing your trained service dog with you on board of your KLM flight, please contact KLM CARES and make sure to fill out the needed forms.
 

Bringing your service dog

Service dogs are specifically trained to assist a person with a disability. If you want to travel with your trained service dog, we will arrange it for you free of charge. Please make sure to contact KLM CARES  at least 48 hours before departure, to allow us enough time to arrange it for you.

 
On all KLM flights, your service dog must fit in the allocated space. We do not allow service animals other than dogs.

Some countries may have restrictions for bringing animals. We therefore advise you to take any precautionary measures (such as having a valid animal passport and proof of vaccinations).
 
Service dogs on all flights
To bring your trained service dog into the cabin, please download and fill out the application form for service dogs  and send the completed form to KLM CARES . Please also bring it with you when checking in at the airport.
 
Service dogs on flights to and from the USA
To bring your trained service dog on flights to and from the United States, please download and fill out the application form for service dogs . You have to download and fill out an additional U.S. DOT Service Animal Transportation Form . Send both completed forms to KLM CARES . Please also bring both forms with you when checking in at the airport.

 

At the airport

To receive your boarding pass, please report to the check-in desk. We recommend arriving at the airport at least 30 minutes before regular advised time of arrival at the airport.

If your dog does not behave appropriately in public places, we do not consider your dog as an assistance dog, even if the dog has a supporting role for a physically challenged passenger or is necessary for a passenger’s emotional well-being. In this case, your dog will be refused. When in doubt, KLM staff can request you to provide additional information to ensure that your dog is actually an assistance dog. If you cannot give a plausible verbal explanation, additional written proof may be requested.

If a flight segment is scheduled to take 8 hours or more, we may require documentation that the assistance dog will not need to relieve itself or can do so in a way that will not create a health or sanitation issue onboard.

 

During your flight

Passengers travelling with a service dog may sit in any seat, unless the dog obstructs an aisle or other area that must remain unobstructed for safety reasons. During the entire flight, your dog must wear a (car) harness and must be tied to your seatbelt.

If an assistance dog does not fit in the assigned location, you will get another seat in the cabin within the same travel class where the dog will either fit under the seat in front of the passenger or not create an obstruction. If necessary, we can request other passengers to change seats. However, we are not required to offer more space for the dog other than the space from the reserved seat, to provide a seat in a travel class other than the one that has been paid for or to deny another passenger on the flight. If no single seat in the cabin will accommodate you and your dog without creating obstruction, we might offer you the option of travelling on a later flight or having the assistance dog travel in the hold.