KLM medical services

Need a little help at the airport or do you require special medical care? We’ll gladly help to make your journey a smooth one.

Special assistance by KLM CARES

If you require some assistance at the airport, want to bring your service animal or will be travelling with special medical equipment, you can count on KLM CARES. Simply make your special assistance request through My Trip or by phone.

Don’t forget to make your request at least 48 hours before departure. If you have a certain medical condition and require care during the flight, you will need to complete our medical forms.

Request special assistance via My Trip

Read more about special assistance by KLM Cares

Read the KLM CARES brochure 'Carefree travel'

Download the brochure

Vaccinations & health advice

If you are travelling, you may be at risk of being affected by all sorts of diseases. Many infectious diseases can easily be prevented if you get vaccinated or take the right precautionary measures. Find out as early as possible how you can prepare yourself:

Check health advice for your trip

Travel Clinics

In the Netherlands, there are 4 Travel Clinics of KLM Health Services that have up-to-date health and travel-related information for all destinations and can provide:

  • Vaccinations and advice regarding other precautionary measures
  • Medication, such as malaria prophylaxes
  • Health-related travel items
  • Medical examinations

You can drop in during extended opening hours. Or you can make an appointment online which prevents unnecessary waiting.

We can also advise business travellers about healthy travel – before departure, while abroad and after they return. We would be happy to inform you about the possibilities for your employees as well.

Go to klmhealthservices.com

First aid at Amsterdam Airport

If you require emergency first aid at Amsterdam Airport Schiphol, we have a 24-hour first aid post and pharmacy. Both are located in Departure Hall 2 upstairs and overlooking check-in desk 16.

The pharmacy is open weekdays from 8:30 AM to 5:00 PM, but emergency medications can be obtained 24/7. Phone number: +31 (0)20 648 14 50.

Find out all about medical services at Schiphol Airport


Travel by air is usually safe for mothers-to-be. Women that are over 36 weeks pregnant are recommended not to fly. We also discourage flying during the first week following delivery, also for your baby.

If you are expecting more than 1 baby, we recommend consulting your physician first. If you have had complications, you always need to have permission to fly from your physician.

Special meals

Don’t like gluten, meat or calories? We offer a range of special meals tailored to your medical or religious preferences. You can order them at KLM.com for all KLM intercontinental flights.

Read more about special meals

(If you want something extra special to eat, take a peek at our à la carte menu)