Refund of ticket cost

If your journey did not go as planned, we apologise for the inconvenience.

Before requesting a refund

Please note: once you request a refund, all flights in your booking will be cancelled. It may take us 2-4 weeks to process your refund. The refund will be made in the same currency and by the same payment method as used to purchase your ticket.

Requesting a refund online, via below “Request a refund” button or via social media, is free of charge. You can also call the KLM Customer Contact Centre to arrange it for you, in that case a fee may be charged.

In all refund requests, the bank account holder has to be one of the passengers. If it doesn’t match, you must include a copy of your passport and a signed authorization letter (in English) to your online refund request.

If you purchased your ticket from a travel agent, you need to contact your travel agent to arrange a refund. For tickets bought from an airline other than KLM, please contact the concerning airline.

Please note: your entire booking will be cancelled

Request a refund

Ticket refund conditions

You can apply for a full refund of the unused portion of the ticket in any of the following cases:
  • You request a refund of your ticket within 24 hours after booking.
  • You’ve been confronted with a schedule change and you therefore decided not to travel.
  • Your KLM flight was cancelled and you did not take an alternative flight.
  • You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day.
  • You cancelled your KLM flight because it was delayed more than 3 hours.
  • If you have a delay of more than 5 hours on your connecting KLM flight and you no longer want to fly to your final destination.
  • In the unfortunate event that a passenger has passed away.
You can also apply for a refund in below mentioned cases. However, in these cases the booking fee, reissue fee and payment surcharges will not be refunded.
  • The conditions of your KLM ticket allow for a refund. Refund will be calculated, based on the fares and taxes due for the flight segments actually flown, less any cancellation penalty.
  • Your visa application was denied (provided that you include a document confirming the application has been denied by the local government).

Refunds are subject to applicable regulations in the country in which the ticket was purchased and/or to applicable regulations in the country in which the refund must be paid.

If you booked a Business Class ticket but travelled in Economy Class you can apply for a refund of the fare difference. Please contact the KLM Customer Contact Centre.

In case you cancel your flight(s) for other reasons than those mentioned above and have a non-refundable ticket, you can request a refund of unused airport tax. Booking fee, reissue fee and payment surcharges will not be refunded. Carrier imposed international surcharges will not be refunded if your ticket conditions do not allow a refund.

Were you unable to board a KLM flight because it was overbooked? Request compensation.