Exclusive Services

Your time is our priority!

Traveling in La Première, Business Class or with your Flying Blue Platinum, Skipper or C2000 card will give you outstanding privileges. We are presenting you several exclusive advantages to enjoy upon departure from the following Spanish airports of the KLM network.

Free Limousine Services

Servicio Limusina Gratuito

An exclusive service for AIR FRANCE KLM customers travelling in "La Première" and/or Business Class, and also for Flying Blue Platinum members, C2000, Skipper travelling in any class, on their long haul flights with origin Madrid, Barcelona, Valencia and Bilbao.

To be eligible for this service, flights must be reserved and issued in Spain on AIR FRANCE or KLM tickets.

Who is entitled to this service?


1. Passengers traveling in “La Première” or Business Class on an intercontinental flight operated from Spain by Air France, KLM or Delta Air Lines (on an Air France or KLM codeshare flight).

2. Flying Blue Platinum, C2000 or Skipper cardholders may enjoy the limousine service no matter which class of service they travel in, even if they fly on an award ticket. We offer the service on same flights as mentioned for Business Class passengers.

Conditions for service:

  • The service must be requested at least 48 hours before departure of your flight.
  • Tickets purchased in Spain
  • This service is also available between the train stations of Madrid AVE (Puerta de Atocha) or Barcelona (Sants station) and the airports of the respective cities and conversely, after agreeing on the meeting point when requesting the service.
  • Available for a ratio distance of 30 km from city center of departure stations Madrid, Barcelona, Bilbao and Valencia.
  • Service for up to 4 people will be granted by Mercedes E Class vehicle, and up to 7 people by a Mercedes Minivan.
  • This service is not offered at the destination airport.


How to book?

Please use the following online webform or call (+34) 91 375 45 46 to request the service. You will need to provide the following details:

  • Full name and contact telephone number
  • Total of passengers + luggage
  • Date/time of Departure/Arrival, pick-up address, and Departure Airport Terminal
  • Departure and Arrival flight details
  • Date of birth of children if applicable


Your service will be confirmed soon!

Free VIP Parking Service

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We offer Flying Blue Platinum, C2000 or Skipper cardholders a free parking service at the airports of Madrid, Barcelona and Bilbao. Enjoy an exclusive VIP Parking for a stay up to 3 days for European and up to 7 days for intercontinental flights (a possible excess of days can be paid at the cashier´s desk).

Note: To be eligible for this service, flights must be reserved and issued in Spain on AIR FRANCE or KLM tickets.



Who is entitled to this service?

Cardholders of Flying Blue Platinum, C2000 or Skipper may enjoy the free parking service no matter which class of service they travel in, even if they fly on an award ticket. We offer the service when flying on a European or intercontinental flight operated from Spain by Air France, KLM or Delta Air Lines (on an Air France or KLM codeshare flight).

How to request the service?
By phone at least 12 hours before delivery of the vehicle:

- Madrid: AVIP Barajas 91 393 7337 – available 07:00 – 22:30
- Barcelona: Parking VIP 93 297 1381 – available 24/7
- Bilbao: Call Center AENA 902 404 704 – available 07:00 – 24:00

Or via email at least 24 hours in advance:

- Madrid: mad.parking.vip@aena.es 
- Barcelona: vip.aeroportbcn@saba.eu 
- Bilbao: aenaaparcamientos@aena.es 

The following personal details will be requested:

Complete contact details: name, ID or Passport and telephone number
  • Vehicle data: Plate number, brand, model and color.
  • Departure details: Date, flight number, travelling class, destination, departure time, time of arrival to meeting point for the receipt of the vehicle.
  • Arrival details: Date, flight number and arrival time.
  • Cardholder number if owner of a Flying Blue Platinum, Club 2000 or Skipper card


Your service will be booked soon! You will only need to submit a copy of your ticket, together with your FB membership card.

The VIP parking in Bilbao can be accessed at the entrance of P1. After taking your entrance-ticket you drive to P0. Once your plate number has been scanned and you pass the barrier, please go to floor zero and park on the painted identification signs of parking Premium BIO.

For more information please contact the Flying Blue Helpdesk:
(+34) 91 375 3096

"Fast-Track" Access

Acceso "Fast-Track"

Our most special passengers may now benefit from the comfort and speed of the VIP & Fast Lane Security Control Point at Madrid and Barcelona airports.
At Madrid it is located at "La Paloma" access, in Terminal T-2 of Madrid Barajas Airport, the farthest to our counters. This access is open from 04:00 until 20:30 local time. It is fitted with two scanners, one arc and two boarding pass readers.
At Barcelona it is located at the main security control (left-hand side) at Terminal T-1. This access is open from 04:00 until 21:00 local time.
Passengers with mobile or PDA boarding passes will also be able to use this facility, thanks to the reading devices available for this purpose.

Passengers entitled to "Fast-Track" access

Access via this exclusive filter will be granted to following customers:

  • Passengers with Flying Blue Elite Plus card holders (Club 2000/Skipper/Platinum/Gold) travelling on whatever class.
  • Passengers travelling in World Business Class.
  • Passengers travelling in Europe Business Class.

Moreover, at Madrid airport our Flying Blue Elite Plus members will be able to invite one guest to the use of this facility, when also travelling on an Air France or KLM flight.