Passengers with special medical requirements

When flying, you may need a medical clearance. Next to that, make sure to bring a doctor’s prescription for all medication and medical equipment you’re taking with you.
 

Medical clearance

If one of the descriptions below applies to you, please consult your physician prior to travel. In some cases, you or your travel agent must complete medical information form A and your doctor must complete and sign medical information form B. Please make sure to send these forms to Airport Medical Services at least 48 hours before departure, to give us enough time to arrange it for you.

  • Passengers suffering from a contagious disease.
  • Passengers who will need medical care or will be dependent on specific medical equipment during the flight.
  • Passengers who have a medical condition that could result in a life-threatening situation or could require the provision of exceptional medical care for their safety during the flight.
  • Passengers who cannot use the airplane seats in a normal, upright position.
  • Passengers suffering from a disease or physical condition that results in unusual behaviour that could have an adverse effect on the welfare and comfort of other passengers or crew or could be considered a potential hazard to the safety of the flight or its punctuality
  • Pregnant passengers with known complications.
  • Unaccompanied passengers with a psychological disorder who require assistance

Frequent Traveller’s Medical Card
For passengers with a medical condition who fly frequently, we use the FREMEC (Frequent Traveller Medical Card) to avoid filling out a Medical Information Form each time you travel. This card is valid for the period listed on the card. The FREMEC card is available only if you travel at least twice a year. Having a FREMEC allows us to consider your needs whenever possible. You will still, however, have to make your reservation at least 48 hours in advance. For more information about FREMEC, please contact KLM CARES.

 

Bringing medication and medical equipment on board

Please make sure you have all the medication you need during the flight in your hand baggage. Any restrictions on bringing liquids do not apply to medication. Never put it in your check-in baggage, this will be transported in the hold of the aircraft and you won’t be able to reach it during the flight. Please bring with you a doctor’s prescription written in English for your medication and for any syringes you have, in case customs or security officers have any questions.

Our aircraft have limited refrigerator space on board, so we advise you to bring cold-storage bags or vacuum flasks with you. Medications in small packaging, however, can be stored in the on-board refrigerator.

You may bring certain pieces of medical equipment or aids with you on board, if they can be stowed under a seat or strapped to an adjoining seat. We can not guarantee power supply on board, therefore you need to bring an adequate number of fully charged batteries onboard. Your batteries need to last for at least 150 percent of the expected maximum duration of your flight. These batteries, too, should be stowed beneath your seat.

Read more about the restrictions for taking (lithium) batteries with you onboard

 

Oxygen on board

On all KLM flights, we can provide supplemental oxygen. Our cabin crew will assist you in the use of this equipment. This oxygen supply functions separately from the oxygen supply used in emergency situations. Receiving this service involves a standard charge and it will have to be requested by submitting a Medical Information Form at least 48 hours before departure.

We can adjust the oxygen supply to the exact amount needed for your medical condition (with a maximum of 5.2 liters per minute). This facility is available only aboard the aircraft. If you require oxygen at the airport, KLM can provide you with it at Amsterdam Airport Schiphol but not at other airports.

Portable Oxygen Concentrator
Portable Oxygen Concentrators (POC) are only allowed for use on board if they are battery operated or both battery operated and operating on net power. Please make a reservation for the transportation of your POC well before departure. Make sure to contact KLM CARES at least 48 hours before departure, to allow us enough time to arrange it for you.

Unfortunately, we cannot guarantee a power supply on every passenger seat on board, so you need to bring enough fully charged batteries for your POC with you. Your batteries need to last for at least 150 percent of the expected maximum duration of your flight. You will need to stow the batteries under your seat. Spare batteries are only allowed in your hand baggage, never in your check-in baggage.