Want to receive full compensation for your flight disruption, without having to pay a handling fee to a claim agency? Then claim directly from KLM. If your flight is eligible for compensation, we promise to pay out your compensation as quickly as possible and without hassle.


This form is only for residents of Finland.

Compensation for delay, cancellation or denied boarding
(EU compensation by EU regulation EU261/2004)

You may have a right to compensation if:

  • Your flight was delayed upon arrival for more than 3 hours, or your flight was cancelled.
  • Your KLM flight was overbooked and you were unable to board the flight as a result.
  • You incurred unforeseen costs during your trip (in addition to the cost of your ticket and extra options), such as phone charges or lunch.

Download the brochure "Assistance and Compensation" to determine your eligibility for EU compensation.

When you choose to receive a voucher, you can use it for a purchase on KLM.com. This voucher has a higher value than a compensation in cash.

For other issues, please contact us via Customer Care.

Marked fields are required

Flight Details

Mandatory Field

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10

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Flightnumber_1AF and KL operated flights only. For example AF123 or KL123

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Date

Departuredate_2d, Departuredate_2m, Departuredate_2y

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Text field

Reservation_code_or_Ticket_number_3

Details of main applicant

Title



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Radiobuttons

Title_Mr_4

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Lastname_5

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Firstname_6

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FFnumber_7

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Email address

Emailaddress_8

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Text field

Telephonenumber_9
Address



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Radiobuttons

Addresstype_Business_10

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Address_11

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Postalcode_12

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City_13

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Dropdown list

Country_14

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Text field

IBANnumber_15

Mandatory Field

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Bank_Account_holder_16

Mandatory Field

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BIC/SWIFT_code_17

Mandatory Field

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Text field

Bank_name_18

Passengers in the same reservation

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Passenger_name_19
Add another passenger

Claim

I prefer to receive a compensation in:



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Radiobuttons

Bank_vouchers_Travel_Vouchers_20A voucher has a higher value than a compensation in cash.
Do you claim additional expenses?



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Radiobuttons

Additional_expenses_No_21Please note: we may ask for original receipts.

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Text field

Hotelname_22

Mandatory Field

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Text field

Hotelcosts_23

Mandatory Field

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Text field

Meals_24

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

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Text field

Transportation_25

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

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Text field

Telephone_costs_26

Mandatory Field

The '%@' field is a mandatory field. Please correct it before submitting.

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Checkboxes

termsconditions_I_have_not_already_sent_a_claim_with_the_same_subject_27

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Checkboxes

termsconditions_I_confirm_that_I_am_an_affected_passenger_booked_to_travel_with_KLM_or_Air_France_on_the_flight_mentioned_above_and_not_a_third_party_acting_on_their_behalf_28