Applying for compensation

Did you incur unforeseen expenses due to the cancellation, rebooking or delay of a KLM flight? If so, you can request a compensation. You must provide proof of costs incurred in the form of receipts.

Compensation for cancellation or rebooking

You can request compensation through KLM Customer Care in the following cases:
  • Your KLM flight was overbooked and you were unable to board the flight as a result.
  • You incurred unforeseen costs during your trip (in addition to the cost of your ticket and extra options), such as phone charges or lunch.

You will receive a voucher, which you can use for a purchase on KLM.com, or in some cases exchange for cash.


Download the brochure ‘Assistance and Compensation

KLM Customer Care

Request compensation

Compensation for a flight delay

If your KLM flight was delayed, we apologise for the inconvenience. You can contact KLM Customer Care (below) to request compensation in the following cases:

  • Your flight was delayed for more than 3 hours.
  • You were travelling to, from or through a European destination.
  • Your flight was not delayed due to special circumstances such as extreme weather conditions, political instability or third party strikes.

We will review your request carefully. Unfortunately, submitting a request for compensation does not guarantee that you will be granted compensation.

To handle your request as quickly as possible, please include the following information in the ‘Your message’ section:

  • The reference number of any previous complaints submitted.
  • If you were rebooked onto another flight, the flight number and travel date.
  • Whether or not this is the first time you are applying for compensation.

You will receive a voucher, which you can use for a future purchase, or in some cases exchange for cash.

Download the brochure ‘Assistance and Compensation’ 

 

Was your KLM flight delayed for more than 3 hours?

Request compensation

Contact the mediator

In accordance with the provisions of the consumer code relating to the mediation of consumer disputes, we inform you that if you have tried to settle your dispute through our customer service by sending a written complaint and that the answer does not satisfy you or if no response within 60 days, you can contact the Ombudsman for Tourism and Travel.
On his website: http://www.mtv.travel/ 
By post: MTV Médiation Tourisme Voyage -BP 80303- 75823 Paris Cedex 17.
For any online purchase of services, you can submit a request to the Ombudsman via the European Dispute Platform including on the online platform for online consumer dispute resolution. To access the platform, please click here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN 