General Conditions of Carriage

When you book a flight with KLM you agree to our General Conditions of Carriage for passengers and baggage.
 

Content

You can download the full version of the General Conditions of Carriage  or read the applicable article below.

This version is last updated: 2 October 2019 / United Kingdom

 
  • Article 1 Definitions

  • Article 2 Scope of Application

  • Article 3 Tickets

  • Article 4 Fares, Fees, Taxes and Charges

  • Article 5 Reservations

  • Article 6 Personal Data

  • Article 7 Special Assistance

  • Article 8 Check-in and Boarding

  • Article 9 Refusal and Limitation of Carriage

  • Article 10 Baggage

  • Article 11 Schedules

  • Article 12 Delays and Cancellation of Flights

  • Article 13 Denied Boarding and Downgrading

  • Article 14 Refunds

  • Article 15 Conduct Aboard Aircraft

  • Article 16 Provisions for Ancillary Service

  • Article 17 Successive Air Carriers

  • Article 18 Administrative Formalities

  • Article 19 Liability for Damage

  • Article 20 Time Limitation on Claims and Action