Terms and conditions of Flexibility

Will you be travelling within Europe? Add Flexibility to your Light or Standard ticket when booking on KLM.com, and enjoy the freedom to change your plans up to 3 times – no change fee. Here is all you need to know about this optional service.


1.1 For changeable Light and Standard tickets, KLM offers the option to buy Flexibility. This optional service is offered only during the online booking process on KLM.com.

1.2 Flexibility is available only for flights that will depart and arrive within Europe. You can only add Flexibility to flights departing in 10 or more days.

1.3 Flexibility gives you the freedom to change your travel dates, travel times and/or your destination up to 3 times. You can change travel dates, times and/or your destination within Europe. Changing your point of origin is not possible.

1.4 Once Flexibility has been purchased, the fee for changing the original ticket will be waived if the ticket is changed at least 48 hours before the departure of the relevant flight.

1.5 You pay no fare difference costs when changing to the same fare type. When changing to a higher fare type, you will need to pay the fare difference. When changing to a lower fare type, the fare difference will not be reimbursed. Tax recalculation may add a bit to the new ticket price.

1.6 After a ticket for which Flexibility was purchased has been changed, the original fare conditions of the ticket will apply again.



2.1 Flexibility can be refunded if a refund is requested within 24 hours after purchasing Flexibility, and if KLM cancelled your flight. If flights are cancelled or rebooked, the KLM conditions of carriage will apply.

Read the KLM conditions of carriage