Latest flight information: coronavirus

Last updated: Thursday 8 April 2021, 16:00 / 4:00 PM (CET)

What you can do yourself

Since the outbreak of the coronavirus, we’ve been closely monitoring the situation. Of course, we’re doing everything possible to assist you with your upcoming travel plans but waiting times at the KLM Customer Contact Centre might be long. We highly recommend making use of the self-service options to change your flight or request a refund. For detailed information and conditions, please see the rebook and refund policies on this page.

Didn’t receive your boarding pass after checking in? Please go to the check-in desk at the airport where our staff will assist you.


Travel advice and entry requirements

If you really need to travel, make sure to check the current travel advice and entry requirements of the country you’re travelling to on its government’s website. These differ per country.

Are you travelling from The Netherlands? The Dutch government advises not to travel abroad up and until 15 May 2021 unless absolutely necessary.

Read more about travelling from and to The Netherlands on the website of the Dutch authorities 


Negative tests mandatory for passengers departing from high-risk areas

If you are travelling to the Netherlands, you need to show a negative COVID-19 test result if you’re departing from a high-risk country. This is any country that’s not on the EU list of safe countries .

If you are travelling from a high-risk country, you have 2 options.

Option 1
You have to show 1 test result:

  • a negative COVID-19 NAAT (PCR) test result that was taken within 24 hours before boarding your flight to the Netherlands.

Option 2
You have to show 2 test results:

  • a negative COVID-19 NAAT (PCR) test result that was taken within 72 hours before your arrival in the Netherlands.
  • a negative COVID-19 rapid test result that was taken within 24 hours before boarding your flight to the Netherlands.

If you have a transfer in Amsterdam, you only need 1 NAAT (PCR) test result that's taken within 72 hours before arrival in Amsterdam.

The digital or hard-copy negative test result must be in English, German, French, Italian, Portuguese, Spanish or Dutch. You can view the COVID-19 NAAT or rapid test locations per country.

Read more about the COVID-19 NAAT (PCR, mPOCT, NAAT, RT PCR, RT LAMP and TMA) tests and rapid tests on the website of the Dutch government.

You may be requested to show the needed documents to airport staff or the designated (medical) authorities, such as the Royal Netherlands Marechaussee. If you cannot show these documents, you may be denied entry into the Netherlands.

Additionally, you are strongly advised to self-quarantine for a period of 10 days. Keep in mind that the advice remains to only travel when it is essential.

For more information about travelling to the Netherlands, check the website of the Dutch authorities .

This also applies to passengers with a Dutch nationality, and passengers arriving at an airport in The Netherlands and continuing their trip without leaving the airport.

The negative NAAT (PCR) test result

Your NAAT test result should be in English, German, French, Italian, Portuguese, Spanish or Dutch. Make sure your COVID-19 NAAT test document includes the following:

  • Type of test: this must be a NAAT test and must be for SARS-CoV-2/COVID-19.
  • Your test result: the test result must be negative.
  • Your first and last name, as stated in your passport.
  • Date and time the test was conducted: this must have been no more than 72 hours before arrival in The Netherlands.
  • Name and contact information of the institute or laboratory that conducted the test.

When is it not necessary to show a COVID-19 test result?

View a full list of all exceptions on the website of the Dutch authorities 

Make sure to check KLM TravelDoc shortly before departure for all measures that apply to your trip. Enter your entire route if your trip includes transfers. Need to show a negative COVID-19 test result before boarding? The Dutch authorities and SkyTeam have created an overview of rapid and PCR test locations near the airport.

Go to KLM TravelDoc 

View test locations in your country of residence or in another country

View global rapid and NAAT test locations on the website of the Dutch authorities 

View global rapid and NAAT test locations on the website of SkyTeam 


Travel bans

Several countries, including the Netherlands, have issued an immediate travel ban for passengers travelling to or from certain countries. If there is a travel ban for your destination, we’ll send you a cancellation message or an e-mail with all entry requirements as soon as possible.

Check the website of the Dutch government to see the restrictions for travelling to and from the Netherlands 

For information about other destinations, visit our KLM TravelDoc tool 

Rebooking possibilities

View our full refund and rebook policies below.

  • Rebook policy for when your test result comes in too late


Global rebook and refund policies

We’re offering several rebooking and refund possibilities, please read below what applies to you. Please note that a separate policy is in place for Brazil, as well as for KLM Package Deals , KLM Flight Bundle , and Flying Blue reward tickets .


Was your flight cancelled by the airline?

You can change your booking anytime, but it would be especially helpful to us if you would do so before your original travel date.

  • Flight cancelled by the airline


Is your flight not cancelled, but have you decided to postpone your trip?

Different policies are in place, depending on what your scheduled departure date was. Not sure what your departure date was? Check the confirmation e-mail you received after booking your flight.

If your flight has not been cancelled by the airline, you can only change your booking before the scheduled departure of your flight.

  • Tickets booked with a departure before or on 31 December 2021

  • Tickets booked with a departure on or after 1 January 2022


Exceptions on the global policies

For Brazil, a separate rebook and refund policy is in place.

  • Brazil


Need our help?

If none of the above-mentioned options suit your needs or if you’re encountering problems with our self-service tools, feel free to contact us. We’re doing what we can to get back to you as quickly as possible but can’t prevent that waiting times are long.

Please share your booking code and last name so we can help you faster, but only via private messages.